Zoila Garza

**** ********* ** #*

Houston, Texas 77055

Phone: 346-***-****

Email: z acvtnj@r.postjobfree.com

SUMMARY

(Bilingual/Entry Level) Seeking a position in which my interest in the administration field will be challenged fostering new career opportunities and enhancing my skills while also enhancing the company’s productivity.

Additional Skills Include:

● MS Word, Excel, Outlook

● Power Point

● Typing 52 wpm/ 10 key

● Internet

● Storis

● Vital Monitors

● E Filing (basics)

● ProDoc/ SOS (basics)

● WestLaw (basics)

KEYSTONE TILE, Houston, TX 2016

Administrative assistant

● Provided customer service by creating orders and invoices and giving accurate type of material, size of material, and pricing based on the company.

● Answer and direct calls to appropriate department, or takes detailed messages if they are not available

● Daily Filing, copies, fax, emails, and invoicing.

● Set up deliveries and freight

● Keep count of inventory and keep up to date.

● Daily encounters with clients providing details on our material, giving samples, adding to our registry list and providing tours of our warehouse. EVERGREEN PRIVATE CARE/ JULIE ALEXANDER, Houston, TX 2 013 Present Certified Nurse Assistant/ Private CareTaker (Independent Contractor)

● Help the consumer meet their daily needs.

● Assess, monitor, and supervise individuals to ensure their health, safety, and welfare.

● Assist the individual with activities of daily living skills: Basic personal hygiene, care and grooming, including bathe, hair care, toileting, dressing, self administered medications, and vital signs monitoring.

DAMANI LAW FIRM, Houston, TX 2015

Legal Assistant

● Assist attorneys to prepare for hearings, closings, trials, and corporate meetings

● Assist with preparation of legal arguments, motions, and draft pleadings that will be filed in court, as well as obtain affidavits

● Research background information related to legal issues, gather records and files, and put information together

● Draft routine contracts or legal agreements

● Retain files of prepared legal documents

● Identify judicial decisions, appropriate laws, legal articles and other materials that are relevant to cases

EXCLUSIVE FURNITURE, Houston, TX 2014 2015

Receptionist/ Customer Service/ Finance Department

● Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.

● Answer multi phone lines, direct calls and take messages.

● Compile, copy, sort, and file records of office activities, business transactions, and other activities.

● Complete, scan, and fax or email.contracts, policies, invoices, bills, or checks

● Maintain filing, inventory, mailing, and database systems.

● Receiving and making proper payment whether, cash, check, credit, or debit.

● Operate office machines, such as printer, copier, fax, and scanners, facsimile machines and personal computers.

LIBERTY TAX SERVICE/ INDEPENDENT CONTRACTOR 2013 (Seasonal) Tax Preparer/ Receptionist

● Marketing, Setting up interviews, and complete client intakes,

● Responsible for income tax preparation for individuals and companies

● Identify potential tax credits and liabilities and file accurate and complete returns,

● Complete tax forms in accordance with policies and in compliance with legislation and regulation.

CASH AMERICA PAWN SHOP 2012 2013

Pawn Broker

● Specialized in buying merchandise of value, making loans to individuals using tangible property as collateral, and in some cases, running a storefront operation to resell collateral pieces not recovered by owners.

● Compile, copy, sort, and file records of office activities, business transactions, and other activities

● Tested Jewelry, located inventory, and secured all items. CONVERGYS CALL CENTER 2 010 2012

DIRECTV CSR

● Answer incoming calls whether for sales, retention center, customer service, troubleshooting, or dispatching.

● Deliver prepared sales talks that describe products or services.Contact businesses or private individuals by telephone to solicit sales for goods or services. EDUCATION

Donna High School, Donna, TX, High School Diploma 2008 A New Start, McAllen, TX, Certified Nurse Assistant, CPR certified 2013 Liberty Tax Service, Houston, TX, ITIN, Certified Tax Preparer 2013 REFERENCES UPON REQUEST

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