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Customer Service Manager

Location:
Fort Smith, AR, 72901
Posted:
July 22, 2016

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Resume:

Cheryl Nichols

***** ******* **

Poteau, OK

501-***-****

acvtng@r.postjobfree.com

Work Experience:

Kenco Plastics Poteau, OK

Logistics Manager

June 2014-June 2016

Hands-on managerial customer service role and a strong knowledge of order entry, order processing

Maintaining customer satisfaction by providing problem solving resources with order shipment

Monitoring accuracy of daily orders processed and maintain internal data bases as needed

Coordinate and advise all departments on purchasing requests, lead times and ensure that their needs are met in a timely and cost effective manner

Evaluate all products and services offered by existing and prospective vendors

Review contract documents and perform contract negotiations

Oversee the day-to-day operations of warehouse, including: freight, returns, receiving, parcels and transfers

Lead and develop warehouse team to deliver to maintain a 95% inventory accuracy

Pernod Ricard (aka Hiram Walker)

Material Handling Supervisor Fort Smith, AR

Sept 2013-June 2014

Provide direction for the work activities of material handlers

Evaluate work performance and adherence to work instructions

Maintain and ensure safe work practices and maintain a safe work environment.

Demonstrate high levels of good housekeeping practices to promote a safe and clean work environment.

Inspect incoming materials to verify part number and specification conformance.

Monitor all outgoing customer orders to ensure loading accuracy and 99.9% fill rates

Work closely with production, customers and carriers to limit carrier detention

Recommend adjustment of work procedures to meet productivity standards.

Audit employee production documentation for accuracy and integrity.

Perform manual audits of sequencing accuracy as needed.

Conduct employee observations and provide regular employee reviews

Comply and enforce all company policies and procedures.

Liberty Tax Hot Springs, AR

Nov/2010-2013

Sales and Marketing

Ensure Accuracy and Excellent Customer Service is Maintained

Accounts Payable and Receivable

Payroll

Corporate and Local Reports

Hire and Train Employees

Bremner Food Group- Shipping/Traffic Manager Princeton, KY

2004- 2010

Responsible for the operations and budget of Transportation and Shipping/Receiving Departments

Responsible for the transportation and movement of goods or companies involved in supply chain service

Develop and implement logistics plans, budgets, and procedures to maximize compliance with customer needs within budget constraints.

Provide financial reporting and reconciliation of inventories

Partner with various production departments and sales/marketing to help improve materials movement and inventory turns

Ensure all crews safely meet or exceed Safe Quality Food (SQF) standards and customer on-time performance requirements

Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols

Bremner Food Group- Manager Master Scheduler Princeton, KY

2001-2004

Responsible for all aspects of Master Scheduling for 4 Production Facilities

Ensure accurate data integrity for master scheduling process

Identify in advance any capacity, resource, or material constraints

Communicate effectively with Production Managers to ensure operation efficiencies were identified and followed

Responsible for ensuring a minimum 98% fill rate

Work closely with Customer Service to provide analysis and understand exception requirements.

Moved inventory to various plants as required to overcome capacity constraints

Bremner Food Group (Formally Wortz Biscuit) Poteau, OK

1990-2001 Production Scheduler

Schedule Plant Production

Work with customer service to ensure product availability

Ensure raw materials availability

Work closely with production managers to maximize efficiency

Education:

BS in Organizational Management John Brown University 2001

Extracurricular:

Member of US Coast Guard Auxiliary Health and Life Insurance License

Member of Ark Disaster Relief Team

Excellent References Available Upon Request



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