MANDY ZHUANG

** ***** ******, *******, ************* 02134

660-***-**** acvtlv@r.postjobfree.com

PROFILE

Customer Service and Administrative Professional with over 10 years of experience. Dependable with completing tasks, self-motivated and focused; work well independently or as a team, service-minded with strong organizational skills. Ability to master necessary skills and knowledge required to complete work efficiently.

Relevant Skills

Time Management:

Manage multiple tasks in timely manner.

Communication:

Determined team player who is reliable, knowledgeable, understanding, and has superior communication skills. Enjoy working with others.

Flexibility:

Multi-task effectively; responded to phone calls, emails, office personnel; managed and organized information supporting project goals and deadlines.

Customer Service:

Well-rounded customer service representative; answered incoming calls, assisted with customer’s inquiries.

Work Ethic:

Trustworthy with confidential material and matters. Dependable and punctual.

Computer Skills:

Language Skills:

Microsoft Program 2007 (Excel, Power Point, Word) Outlook., E-mail, Search Engine skills.

Mandarin and English

EDUCATION AND TRAINING

Millennium Training Institute, Milton, MA 2015 - 2016

Certificate, Business Administration

Fujian Teaching University, China 9/2000 -1/2001

PROFESSIONAL Experience

China One Buffet, Trenton, MO (family-owned business) 7/2001- 6/2014

Restaurant Manager, Cashier, and Waitress

Team building/staff training

Purchased/inventory management

Quality assurance/control

Customer service/guest relations

Cost containment/control

Policies and procedures

Continuous performance improvement

Coach/schedule servers to maximum level of performance

Checked out the customer

Write checks

Make sure there is enough food on Buffet

Hostess

Physical education

Coaching/mentoring

Event coordination/scheduling/transportation

Fund raising

Budgeting leadership

Referee in city

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