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Customer Service Quality Assurance

Location:
Dallas, TX
Posted:
July 22, 2016

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Resume:

Chris Lancaster

832-***-**** acvtlu@r.postjobfree.com 14814 Oak Bluff Ct., Houston, TX, 77070

SUMMARY

I am an experienced Foreman with 7 years extensive background in the Telecommunications Industry and 17 total years’ experience in various levels of the Construction Industry. Proven ability to learn quickly, embrace new technologies, as well as complete multiple assignments and projects under aggressive time constraints with changing priorities. Currently seeking a position as a Field Operations Technician with HP Communications where wide-ranging experience in Construction, Project Management and Customer Service is fully utilized for client satisfaction while ensuring corporate standards and productivity.

CAREER ACHIEVEMENTS

Met or exceeded corporate standards in customer service, quality assurance, efficiency, time management and zero punch items on all completed sites for Metro PCS, Sprint, T-Mobile, Verizon, and AT&T contracts to-date. Zero accident reports on all sites including traffic in and around perimeters- safety of all crew members assured without incident to-date. Implemented crew procedures to guarantee all sites completed at or before deadline- proven record of effective internal and external deadlines met saving time and money while also ensuring new contracts and/or existing contract renewal.

SELECTIVE PROFESSIONAL EXPERIENCE

August 2015– Current Quality Awareness Technician

Kuhn & Associates, Inc. Houston, Texas

Specializing in building envelope consulting, private full-service roofing, waterproofing consulting and testing firm, $3M in revenue annually, located in Houston, Texas, covering North, West, Central, and Southern Texas Regions.

Manage quality assurance observations of contractor's installation of roofing and/or waterproofing systems

Review and analyze materials and system installations, comparing systems used against specifications, drawings, blueprints, submittal, and manufacturer recommendations under deadline

Make recommendations, suggest methods for remediating deficiencies to finished product

Coordinate timely electronic reports, meet 24 hour turnaround times, working closely with clients, contractors and in-house strategic teams

Effectively assess and communicate client needs to meet contract specifications and corporate standards

July 2013-June 2015 Radio Frequency Foreman

Motive Energy, Inc. Anaheim, California

Privately owned telecommunications group, expertise in designing, building and managing, wired and wireless networks, $50M in revenue annually, operates primarily in California and the Western United States.

Foreman for daily Telecom operations, directly reporting to Corporate Office regarding build, testing and performance

Coordinated, supervised and implemented crew procedures for new cellular communication sites and retrofits to completion

Verified all electronic tests and grounding of complete construction/telecommunication sites to finished product and full use

Troble shoot cell site system - Antanes, Diplexers, Tma’s, coax lines, and fiber lines.

Run conduit to new upgraded radio cabintes and install new wire and breakers to spec.

Safety and Sales Goals Proficient

Successfully exhibited ability to develop and maintain customer relationships contributing to monthly & quarterly sales goals

Zero incident, zero punch record on all sites to-date ensuring timeliness of all project deliverables

MAJOR QUALIFICATIONS

Proven ability to work with others in various levels of management, record of communicating and training effectively, with 17 years of Construction and Client Services based experience. Well-versed in maintaining focus, prioritizing work and meeting deadlines. Proficient in project coordination, logistics, site/spec. comprehension and procedures. Able to stand for long periods, travel and lift up to 50 lbs.

COMPUTER SKILLS

Anritsu Site Master/Spectrum Analyzer, Windows (All OS), MS Office Suite, Cloud-Based Interface Operating Systems (various)

PROFESSIONAL CERTIFICATIONS

Andrew Connectors, Man Lift Operations, Tower Climbing, Cadweld, Ultraweld Hilti Power Actuated Tools, CPR



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