EDUCATION

M.B.A Program in Progress, American InterContinental University

B.A., Business Administration, American InterContinental University, Schaumburg, IL

SUMMARY OF QUALIFICATIONS

Master of Business in Administration candidate, specializing in accounting and management. Experienced in leading and collaborating with diverse teams, financial profiles, marketing, conflict resolution, data analytics, and customer service. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions within multilateral organizations.

CORE COMPETENCIES

Strategic Planning Financial Planning & Management Providing Motivational Support

Negotiation Risk Management High Accuracy in Computing/Counting

Program & Project Management Budget Planning & Preparation Diagnostic Information Gathering

Well-Developed Administrative Abilities

PROFESSIONAL EXPERIENCE

Sagest, LLC, Customer Service Manager – Baton Rouge, LA 2013 - Present

Retained key accounts representing a total of $1,000,000+ in business, by resolving service issues on behalf of furious clients. Personally commended by Area and District Managers.

Responsible for credit authorization, issuance, invoicing

Investigate and resolve billing and sales issues and queries for customers

Reviewed customer and employee evaluation forms, conducted and led analysis of productivity in programs across the company to examine effectiveness of customer service representatives for long-term program expansion.

Compiled evaluation reports including findings and recommendations which was presented to District Manager and Area Managers

3PD Logistics, Customer Service Representative – Baton Rouge, LA 2011 - 2013

Facilitated shipping process from warehouse to various companies within the company’s district of service

Confirmed packages met federal shipping guidelines

Coordinated shipping and transportation services for various companies utilizing 3PD Logistics

Provided detailed tracking information via email and mobile devices to businesses

Ensured quality control guidelines were enforced

Assisted with billing issues, prepared invoices, and processed payments

Implemented innovative marketing efforts to increase business

TECHNICAL SKILLS

Word Processing and Publication: Microsoft Word, Microsoft Publisher

Spreadsheets and Databases: Microsoft Excel, QuickBooks, Quicken

Operating Systems: Microsoft Windows 2007

Presentation: Microsoft PowerPoint

Email: Outlook, Google Mail

SALARY REQUIREMENTS

My salary requirement is in the $35,000 – $40,0000 range.

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