Ky Lam

**** * ******** **. *********, MD ***** 410-***-**** acvtl2@r.postjobfree.com

Career Objective

Seeking an entry management position in the Hospitality field offering opportunities for advancement and professional development in a company recognized for customer relations excellence.

Skills

Guest Relation/Communication- Service Focused

Management & Supervision

Marketing & Promotions to Maximize Sales Potential

MS Platforms: Office, Power Point, Excel, Outlook, Micro

Serve Safe Certified

Multi Lingual: English and Vietnamese

Education

Stratford University, Baltimore, MD

M.S. International Hospitality Management, Graduated with Magna Cum Laude, March 2016

Coursework included: Research Methods; Global Leadership in Business Enterprise; Strategic Planning in the Hospitality Industry; Financial Management in Hospitality; Managerial Economics in Hospitality; Facilities and Assets Development and Management; Information Technology in the Hospitality Industry; Hospitality Marketing Management; Operations Management in Hospitality; Current Issues in Hospitality Management; Human Resource Management; Research Production and Design Project.

Stratford University, Baltimore, MD

B.A. Hospitality Hotel Management, Graduated with Magna Cum Laude, March 2013

Coursework included: Business Math, Business Writing; Business Law; Introduction to Culinary Arts; Front Office Management; Security and Safety; Food Cost Operation; Food Science; Beverage Management; Housekeeping; Marketing; Human Resource Management; Food Protection; Special Event Management; Purchasing; Restaurant and Service Operation; Design Facilities; Tourism; Externship; Senior Project.

Baltimore City Community College, Baltimore, MD

A.A.S. Dental Hygiene, June 2007

Experience

Server (Trying to relate into Hotel industry), Renaissance Hotel- Inner Harbor, MD 01/14 – 05/16

Exhibits strong menu, beverage and wine knowledge and makes recommendations to guests on various offerings.

Ensures that the guest experience is pleasant in regard to atmosphere, service, pace of dining and quality of food and beverage products by adhering to the Marriott brand standards.

Handles all opening and/or closing duties. Ensures that all stocking is done, the tables are properly set, and the dining room is clean and ready for service.

Navigator – local expert

Hosting – Reservation

Micro System – expert

Sales Promotion

Manager (Front of the House), Saigon Remembered Restaurant- Cockeysville, MD 09/01 – 10/13

Promoted throughout the year from busser, to waiter/server, shift captain and currently Part-Time Manger

Maintain sanitation and safety standards

Continually focusing the team on guests’ satisfaction

Maximize sales revenue by maintaining consistent reservations and managing cancelations and no-shows as well has promoting sales through special menus

Advising customers on menu and wine choice

Managing customer complaints and trouble shooting in a professional manger with an emphasis on hospitality and guest service

Responsible for recruiting, training, managing, scheduling, budgeting salaries, and developing a team

Meeting and greeting customers and organizing table reservations

Meeting with the owner to plan marketing strategies such as advertisement, special deals, and special events

Caretaker, Biltmore Suites Hotel- Baltimore, MD 02/02 - 12/02

Responsible for the breakfast room set-up

Managed the daily housekeeping laundry

Assisted the housekeeping team and the manager on various needs they had

Assured that the front lobby was consistently clean, presentable and stocked with fresh coffee and water

Volunteer Work

Advisor, VSA- Vietnamese Student Association- Baltimore, MD 08/09 - 09/11

Duties: Oversee the organization, contribute advice to the Boards, develop leadership skills and self-esteem for the group, and control events.

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