MATTHEW J. BROWN

www.linkedin.com/in/professionalmattbrown

610-***-**** acvtko@r.postjobfree.com

SUMMARY

Technical Services, Operations, Manufacturing, and Technical Sales Leader with twenty years of experience in overseeing accountable, high performing teams, construction groups, and facilities operations teams. Proven success in managing global teams through solid management, supervision and administrative skills while providing high quality customer service. Recognized for superior safety standards, while excelling in OSHA and MSHA regulations. Known for the ability to adapt to customer needs while driving company strategy. Strong background in machinery design, commissioning, testing, and maintenance. Effectively maintains positive and trusting working relationships by creating a safe, and results based environment. Key skills include:

Global Management

Scheduling / Planning

Customer Service

Technical Sales

Communication

Forecasting

Project Management

P & L

Operations

Presentations

Business Development

Administration

PROFESSIONAL EXPERIENCE

TERRASOURCE GLOBAL – Media, PA 2007 – 2016

Global manufacturer of size reduction equipment for power, mining and aggregate industries with offices located in 10 cities within five countries. A Hillenbrand company.

Field Service Manager (2007-2016)

Manage domestic and international field service and sales teams in the US, Canada, China, Russia, India, and South America to provide optimum customer service, sales, and maintenance on equipment. Perform Employee Utilization Assessment. Provide sales quotes. Forecast goals and objectives for the department. Address customer inquiries, resolve issues and obtain customer feedback proactively. Monitor service sales frequently to ensure achievement of budgeted sales and profit goals. Manage the training and certifications for MSHA, OSHA and company Safety Program.

Increased Field Service Revenue from $160,000 in 2011 to $1.5 million in 2015.

OSHA compliant with no lost time accidents for last 8 years.

Worked with operations, finance, and other inside and outside resources as needed to obtain the sale

Effectively performed technical assessments, develop sales proposals, estimates, specifications, and presentations

Develop and implement plans to take advantage of all sales opportunities for assigned customers or territory

Proficient in business system/software packages

Managed special projects as needed:

oEstablished a $1 million spare parts warehouse in Russia.

oTrained Field Service Engineers from our Russia, China, and India locations.

oExpanded Field Service team in US and established cross-training of employees on all equipment brands.

oClosely managed utilization of resources which met and exceeded customer objectives.

oProvided on-site training and presentations of equipment for Sales and Service

Service Advisor (2007-2011)

Supervised start-up and commissioning of new crushing equipment, and field inspections. Managed construction groups for new machine commissioning, rebuilds and repairs at job sites domestically and internationally.

FARMERS PRIDE, INC. – Fredericksburg, PA 2006 – 2007

Leading manufacturer of all natural, high quality poultry. Currently operating as Bell & Evans.

Production Manager

Performed management duties including staffing, budget monitoring, and employee scheduling in processing facility in cooperation with FDA regulations and monitoring. Created daily/quarterly work performance efficiency reports. Applied tooling techniques to processing machinery. Led and coordinated monthly safety program.

ANVIL INTERNATIONAL – Columbia, PA 2004 – 2006

Global producer of pipe products and services, providing products and solutions for various applications. Subsidiary of Mueller Water Products, Inc.

Production Supervisor

Managed work schedules, payroll and quality control for cast iron production facility. Researched and purchased tooling equipment. Performed internal audits using ISO 9002 standards. Monthly safety program instructor.

SIEMENS– Grand Rapids, MI 2002 – 2004

Formerly known as Dematic. Global electrical / electronic manufacturing company generating over $8 billion in revenue with 348,000 employees worldwide operating in 289 major production and manufacturing plants.

Field Service Engineer

Provided customer support to companies. Managed electro-mechanical and software support. Directed rebuilds of equipment, periodical audits, and troubleshooting.

DAYTON SUPERIOR – Tremont, PA 1995 – 2002

Global manufacturer and distributor of over 17,000 concrete construction products with 30 offices throughout the US, Canada, Latin America, China, and Australia.

Production/Maintenance Supervisor

Worked with quarterly budgets, maintaining plant equipment and supplies for production facility. Performed comprehensive research for tooling applications and design. Demonstrated improvement of machine upgrades to meet OSHA regulations. Facility Safety Leader.

EDUCATION

Bachelor of Science, Global Management – University of Phoenix

Associates Degree, Power Plant Technology – Williamson College of the Trades

CERTIFICATIONS

Mining Certification – Miners Safety and Health Administration (MSHA)

Occupational Safety and Health Administration (OSHA) Certified

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