Julio Elias Palacios

Chula Vista, CA *****

562-***-****

acvtin@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced maintenance supervisor and customer service specialist with excellent oral and written communication skills. Recognized for strong analytical and problem solving skills. Proactive and able to work well under pressure, both independently and as a part of a team. Areas of expertise include:

Bilingual (English/Spanish)

Sales

Product Presentation

Professional Phone Etiquette

Accurate Data Entry

Adherence to Policies & Procedures

PROFESSIONAL EXPERIENCE

INSURENEX INSURANCE SERVICES, Van Nuys, California 2014-2015

Insurenex is a private insurance company that provides services to both private and commercial customers for various Auto and Commercial insurance plans.

Customer Service Associate

Collected necessary documentation from customers to create new leads

Verified information and accuracy of policies

Met the clients needs by adding additional insurance coverage to existing policies

Provided the customers with timely and periodic status updates on their policies and payments

Assisted with scheduling client meetings with the sales personnel

Managed a report pipeline consisting of 100 leads at any given time

Tracked the progress of new leads and completed sales

Provided great phone customer service to potential and existing clients

Identified potential high-risk activities while assessing clients’ profiles for specific policies

ESSEX PROPERTY TRUST, Anaheim, California 2009-2014

Essex Property Trust is a management corporation that owns multifamily luxury apartments throughout Northern and Southern California. Rated as the top apartment management company for building and services in 2013.

Maintenance Supervisor/Customer Service Representative

Managed the maintenance staff for a 250 unit apartment complex

Monitored and audited employee performance to ensure compliance with company policies

Prepared the annual and emergency maintenance budgets

Scheduled work orders and provided clients with timely maintenance appointments

Ensured accurate client request forms and maintenance work finalization documentation

Followed up with clients regarding services rendered with the use of surveys to ensure client satisfaction

Responded to all after hours emergency maintenance calls

Recipient of the “Supervisor of the Year” award: 2012 and 2013

JULIO ELIAS PALACIOS PAGE 2

BANK OF AMERICA, Buena Park, California 2008-2009

Bank of America is a multinational banking and financial servicing corporation headquartered in Charlotte, North Carolina with influence nationally and globally.

Teller/Personal Banker

Provided excellent customer service for banking clients

Received cash and checks and posted entries into the correct accounts

Managed balancing duties akin to currency, coins and checks

Ensured that customers’ loan information was processed and maintained appropriately

Sorted, filed and recorded deposit slips

Provided information to clients regarding bank services

Resolved discrepancies in accounts

Ensured that the cash drawer was balanced and maintained at all times

Cross sold bank products

Performed end of the day recap of money and bank slips

Took advantage of sales opportunities to attract new customers

EDUCATION

CERRITOS COLLEGE, Norwalk, California 2008-2009

Continued higher education

EVANS COMMUNITY ADULT SCHOOL, Los Angeles, California 2000-2002

General Education Diploma

Completion of the English as a Second Language Program

UNIVO, El Salvador 1997-1999

Associates Degree in Architectural Design

SOFTWARE

Amazon Web Services – business application tools

BaseCamp – cloud management application

DocuSign – digital transaction management tool

Microsoft Office365 including Excel, Outlook, PowerPoint, and Word

Vertafore’s Pipeline Manager – sales management software

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