CRAIG A. HYNEK

*** **** *** ****** ********* 651-***-****

New Richmond, Wisconsin acvthh@r.postjobfree.com

Continued

Telecom Data Wireless Inventory Control Call Center Management Project Management Multi-Site Management Key Account Management Expert manager offering a top record of performance in general business management, technical management, sales and marketing interface, inventory control and customer relationship management. Decisive, strategic, performance-driven leader with demonstrated success in evaluating internal costs to substantially reduce expense and improve margins. Proven performance delivering projects far ahead of schedule and yielding 30- 50% savings on budget return. Successful designing, implementing and/or integrating operational and business processes into the technical structure, and facilitating technology change environments through evaluation, re- engineering and training.

Budget Cost Analysis Network Reliability Multi-Site Management Revenue & Profitability Forecasting Workflow Systems Team & Leadership Development Information Systems Customer Equipment Policy Design & Implementation Telecommunications Systems

Contract Management

Customer Relationship

Vendor Management

Performance Management

Negotiation Skills

PROFESSIONAL EXPERIENCE

OEM Fabrication

Woodville, WI

Network / System Administrator 2016-Present

Oversee the planning, installation, and maintenance of personal computers and network server within the organization

Coordinate, assist or perform installation and upgrades of all computers, software and related devices..

Train staff and users to use equipment.

Follow Good Manufacturing Practices (GMP) and follow all Company and Department safety policies and/or procedures.

Working knowledge with the follow systems: Windows Server Management, VMWare Environment; SAN Maintenance, Microsoft Active Directory Management, WatchGuard Firewall/Network, Security Management LAN Network Management – IP Addressing Schemes WAN Network – Cisco Routing Protocols Company Data Backup Management – Veeam Software Microsoft SQL Server 2008 Systems Administration IP Phones.

Ensure all back-ups are performed on a daily, weekly and monthly basis

Documentation of processes and procedures.

Monitor Data Communication Network to ensure network availability.

Resolve data communication issues in a timely manner. Dell Compellent

Eden Prairie, MN

Technical Support Manager II 2013 – 2016

Technical Support Manager 2 is responsible for the overall operations of the Copilot Engineer Teams within the Copilot Support Organization.

Provided direction in the efforts of others in the achievement of the goals and objectives of the group.

Managed the hiring, staffing and maintenance of a diverse and effective workforce.

Established and recommended changes to policies, procedures, processes and tools, which affect global organizations.

Oversaw real-time management, staffing level requirements, forecasting and workplace scheduling in call center.

Defined roles and responsibilities of the Copilot Support team

Managed related costs and methods. Work is guided by general policies and management guidance.

Independently determined approach to managing daily operations. CRAIG A. HYNEK

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Selected, lead, counseled, mentored and motivated teams.

Developed and communicated plans/ objectives to others.

Key Escalation point within the Copilot team for all customer issues

Manager On Call in a scheduled rotation for afterhours escalations

Experienced with facilitating Level 1 through 4 technical escalations Inteliquent

Minneapolis, MN

Operations Manager 2006 – 2013

Responsible for the daily operations, equipment and circuit installation, maintenance, trouble resolution and overall management of the Operations function for a 24 hour, 7 days a week, 365 days a year tandem central office including a Class 4/5 switch to include associated infrastructure and network elements.

Managed the activities of switch technicians and Operations staff of multiple locations. Including prioritization and assignment of goals and projects; individual development, training and team leadership.

Developed and maintained relationships with vendor and internal departments to achieve goals in accordance with company standards for optimum efficiency and quality of services. That included, but was not limited to, installation of network and customer circuits to meet specifications and deadlines.

Deployed appropriate technologies for specific functional and economic goals.

Developed and maintained professional ILEC relationship (e.g., effective escalation up to the 4th level when necessary.)

Maintained the switch site in a safe and clean condition that promotes a comfortable work environment acceptable to unannounced visitors.

Provided operations reports on customers, network and switching site to the Regional Director of Operations.

Responded to customer requests, offering alternative approaches.

Assured the project schedule was implemented in a cost effective manner.

Upheld site budget.

SBC

Hudson, WI & St Paul, MN

Project Manager 2004 – 2006

Established and managed project plan to deliver large, somewhat complex assignments involving the development and integration of larger segments of a major customer solution.

Oversaw execution of project plans that involved the development and installation of solutions that crossed functional lines and/or involve the design of customized technologies.

Took an active role in assuring that the project is meeting the customers’ needs and expectations.

Responded to customer requests and offered alternative approaches.

Ensured the project schedule was implemented in a cost effective and timely manner.

Utilized project management tools skills.

Assisted team members to overcome organizational obstacles through the employment of informal and formal networks within SBC and the customer.

Provide work direction for 3rd party vendors and SBC employees

Evaluated request for proposals (RFPs)

PROFESSIONAL TRAINING

DSC DEXCS, Plano, TX, 1991

U.S. Navy Basic Electricity & Electronics; San Diego, CA, 1987

Class A School – Interior Communications; San

Diego, CA, 1987

Synchro School, 1987

Technical Training

CRAIG A. HYNEK

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Fiber Safety – Fiber Testing – Clarify Systems – Improv – Remedy Training – Cascade HP Open View UNIX Base – DSC DEXCSIL – DSS – Cascade Frame Relay – Newbridge Certification

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