Emmanuel Odame-Adams

*** ********* ***, *********, **. 30253 • 404-***-**** • acvthe@r.postjobfree.com

Experienced IT Professional with a successful track record in designing, modifying systems to improve production and workflow, and expanding systems to serve new purposes. Possess strong leadership skills, goal driven with proven ability to define critical problem areas and implement improved process to bridge technology and business goals to provide maximum efficiencies and effectiveness. Demonstrates ability to develop and implement technical solutions within scope, budget and schedule. Quick learner exceeds expectations and adapts to emerging technologies.

SUMMARY OF EXPERTISE

Site to Site & Site to Multi site connections:

Ability to Configure VPN tunnels, OSPF & EIGRP protocols, & also familiar with BGP

Network Monitoring Tools:

Knowledgeable in Solar Winds, Wireshark, Internal Windows & Cisco IOS tools

Network Equipment:

Knowledgeable in Cisco 1700, 3600 Routers, 2600 switches, ASA 5500 Firewall & VPN client software.

Experience dealing with T1, DSL & DS3 service

Network Administration:

Experience installing & troubleshooting Server 2003/2008/2012, Active Directory Services, TCP/IP, DNS, DHCP, WINS, DFS, AFP, PowerShell Scripting.

Virtualization Platforms:

Ability to install & maintain VMware and Hyper-V

Microsoft Exchange:

Experience installing & troubleshooting On-Premise 2010/2013 & Hosted Office 365

Data Communication cabling:

Experience running and terminating Unshielded Twisted Pair & Coaxial wires.

Data Integrity & Disaster Recovery Management:

Experience installing & managing NetBackup, Symantec Backup Exec & also setting up redundant system

Enterprise Antivirus:

Experience installing & maintaining Symantec Endpoint, McAfee & Sophos

Experience troubleshooting enterprise networking and Windows Server issues

Analytical problem-solving abilities

Build, setup & maintain Servers and PCs hardware

Remote Support - LogMeIn, TeamViewer, RDP

Wireless Networking including Radius

Project Management planning through Implementation (MS Project)

Proficient in Microsoft Visio, Project, Word, Excel, & PowerPoint

Excellent time management skills.

Excellent verbal and written communications and presentations skills

Excellent customer service skills and strong work ethics

Diverse IT background with knowledge in various applications

Expert in installing and troubleshooting most Software issues

Ability to work independently, train, evaluate and have strong supervision skills

PROFESSIONAL EXPERIENCE

Links Integration, Inc. (McDonough, Ga) – Network Manager/Owner May 2001 – Present

Responsibilities include:

Design and develop innovative solutions based on customer ‘s computer operational needs

Develop & propose system improvements for clients & potential clients

Design & Implement LAN & Enterprise networks for clients

Maintain Windows based Domain networks with Virtual networks including VMware and Microsoft Hyper-V

Liaise with software vendors to implement and upgrade various applications

Day to day tactical and strategic management of the firm

Business development and growth strategies

Recruit and supervise other professionals on projects

Key Projects:

Current project is to save customer over $25,000/year by redesigning current T1 based Enterprise network to a Layer 2 Fiber based SDWAN enterprise connecting three locations.

Part of a team to design, implement and maintain Enterprise networks for clients including MPLS and VPN connections to connect multiple locations and remote users.

Migrated over 400 mail boxes from on premise Exchange 2010 to Office 365 to reduce hardware maintenance cost and downtime and eventually implemented Office 356 ProPlus with Lync services.

Key Achievements:

July 2013 to Present: Secured contract as a DIRECTV Dealer

Responsibilities included:

Sales, Installation and Maintenance

August 2005 – September 2010: Secured contract supporting AT&T DSL customers.

Responsibilities included:

Managed over $5 Million/year contract with AT&T

Recruited and trained field technicians to install and troubleshoot problems

Assigned jobs and Supervised 28 DSL field technicians

Provided on-site DSL installation and support for Bellsouth customers

Installed and configured networks to work with DSL

Provided troubleshooting on Ethernet-based networks and Windows Pcs.

December 2001 – May 2005: Secured contract to support Bellsouth DSL customers

Responsibilities included:

Managed over $1 Million/year contract with Bellsouth

Recruited and trained field technicians to install and troubleshoot problems

Assigned jobs and Supervised 10 DSL field technicians

Bellsouth/Ecocomp Enterprises (Atlanta, Ga) – DSL Field Technician June 2000 - August 2001

Responsibilities included:

Provided on-site DSL installation and support for Bellsouth customers

Installed and configured networks to work with DSL

Provided troubleshooting on Ethernet-based networks and Windows Pcs.

Key Achievements:

Always exceeded targets in turnaround fix time and with minimum repeat jobs.

AT&T/PRC (Orlando, FL.) – Customer Service Executive August 1998 – May 2000

Responsibilities included:

Negotiate with customers to avoid switching away from AT&T services

Resolved customer complaints

Frequent communication with customers to seek feedback on AT&T services

Key Achievements:

Saved more than 80% of the AT&T customers that I dealt with from switching away to other competitors by addressing their complaints with empathy and providing available incentives.

Sonic Control & Engineering Svc. (Ghana, Africa) – Tech. Support Manager July 1994 – June 1998

Responsibilities included:

Developed system improvement proposal for potential clients

Designed and implemented computer networking systems

Recruited and supervised employees

Trained both employees and clients

Prepared monthly, quarterly and annual performance reports

Prepared department’s budget proposal

Key Achievements:

Won about 60% of competitive bids

EDUCATION

CCNA (Routing & Switching) 2016

MBA (Management) Kennesaw State University 2013

BSc (Computer Science), University of Science & Technology 1995

SKILLS

Cisco: IOS 15

Server Platforms: Windows Server 2012/2008/2003/2000/NT, Office 365,

Microsoft Exchange 2013/2010/2007/2003

Desktop Platforms: Windows 8/7/Vista/XP/Millennium/2000/98/95/DOS, Mac OS 10.9/10.8/10.7/10.6

Backup & Recovery: Symantec Backup Exec/NetBackup

Network Monitoring: Wireshark, Solarwinds

Network Services: TCP/IP, DHCP, DNS, WINS

Business tools: Outlook, Word, Excel, PowerPoint, Publisher, Access, Visio, MS Project

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