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Customer Service Sales

Location:
Gaithersburg, MD
Posted:
July 22, 2016

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Resume:

Jammie Slack-McDonald

**** ***** ******* **. ************, Maryland 20879

Cell: 240-***-****

Summary of Skills

Proactively communicate company offers relative to assigned data base via telephone and email catalyzing increased sales

Work closely with outside sales team and international sales teams to achieve the highest customer satisfaction.

Track and report all sales increasing year to date revenue that resulted in driving sales above the prior year.

3 years experience working in a combination of professional environments including training and demonstrating SaaS (software as a service) with a leader in the market of big data and data mining.

Comprehensive working knowledge using various computer software including Salesforce, Paytrace, QuickBooks, MS Word, Excel, Outlook and PowerPoint.

Excellent organizational, interpersonal, and communication skills with the experience to adjust to rapidly changing schedules and deadlines.

Over 10 years professional experience in an inside sales capacity providing customer support and assistance to both a single department and multiple individuals throughout the company.

5 plus years experience working with sales and production management teams to achieve the highest quality and service for the customer.

Report writing, developing presentations, drafting correspondence, customer service, B2B Sales (Business to Business Sales)Inside Sales, Logistics, and Procurement.

Employment History

Procurement Representative/HR

4/2015-1/2016

Uniforce Security Services, LLC

NE Washington, DC

Maintaining day to day operations through daily contact with CEO via, email, phone and morning teleconference calls.

Timely completion of all necessary company documentation, responding to RFP's and any other general reports in efforts to obtain a contract.

Responsible for building strong rapport, establish trust and credibility through a consultative approach, and balance assertive sales follow-up without being overly aggressive.

Attend necessary meetings and training to ensure ongoing personal relationships with the DC APTAC and DC SBA, customer and revenue growth in the attainment of projected goals and personal objectives.

Responsible for data mining and training other employees to utilize FPDS-NG to gain information to effectively construct SOW's (Statement of Work) and contract bidding.

Shipping and receiving logistics coordinator.

Quoting, purchasing, order entry, invoicing and inventory

Executive Assistant/ Portfolio Manager

8/2014-08/2015

FedMine.US

Rockville, Maryland

Invoicing, Processing payments via PayTrace and Maintaining of account portfolios

Maintained multiple schedules

Provided 24 hour customer support

Strong lead follow up and documentation via Salesforce

Training and demonstrations of the SaaS platform to current and potential consumers

B2B sales including nationwide PTAC organizations

Tradeshow/ Event planning and execution

Increased Sales by securing new accounts through daily contact with existing customer base and exemplary customer service, in addition to prospecting new accounts.

Responsible for CRM (customer relations management)

Training of new employees

Inside Sales / Comfort Consultant

10/2013- 12/2014

The Healthy Back Store

Gaithersburg, Maryland

Meet and exceed sales goals per month

Increased sales through daily contact with customer base and securing new customer accounts.

Worked with outside forces to promote new products to our customer base.

Negotiate contracts with logistics

Implement and manage customer stocking programs.

Quoting, order entry, purchasing, invoicing, inventory management.

Timely completion of all necessary company documentation and any other general reports as a result of signing an order with a customer as required by the company.

Proactively communicate company offers relative to assigned data base via telephone, email and other.

Planned and executed events and trade shows

Podorthist Assistant/Intern

6/2013– 10/2013

Joe’s Comfort Zone

Strong written and verbal skills

Merchandizing and advertising

Planned and executed vendor events promote customer awareness

Maintaining of stock area and tracking inventory

Cash, credit card, and check transactions for purchases

Diagnosis of ailments of the foot, orthotics fittings and orthodox shoe manipulation

Rockville, Maryland

Outside Sales and Customer Service

6/2014– 10/2015

Cutco Culinary

Sales and Customer Service for leading distributor of America's finest culinary

Implement and manage consumer rapport

Manage customer sales including cash, credit and account sales.

Quoting, Purchasing, order entry, invoicing sales

Education

Montgomery College

Germantown, Maryland

8/2013 - Present

Still attending, will have Associates in Humanities completed in Fall 2017.

Currently pursuing a Masters in Social Work

Honor Student

5/1999 - 9/2000

Bryman College

New Orleans, Louisiana

Processes of four handed dentistry

Oral X-rays, Medical Billing

8/1995 – 4/1998

Delegado Community College

New Orleans, Louisiana

General Studies

Honor Student

Professional References



Contact this candidate