Summary of Qualifications

Over twenty years of experience with all aspects of managing and delivering both process and software solutions, including overseeing program delivery, organizational restructures, and fiduciary responsibilities for a business unit. Experience in managing strategic programs as well as large scale IT programs that leverage a multi-functional, multi-vendor organization consisting of resources around the world. Excellent interpersonal skills and ability to build rapport and trust with resources operating in a global delivery model. Experience in leading projects using agile scrum as well as waterfall methodologies.

Professional Experience

MSQUARED Nov 2013 – Present

Senior Project Manager at Cisco

Responsible for Engineering IT department application migration and integration of the largest company Cisco has acquired as well as a recent divestiture. These projects were managed in an agile manner in order to meet the fast-paced client needs.

Direct activities of multiple teams consisting of project managers, application owners, system administrators and architects to enable the application migration from the acquired company’s environment to Cisco data centers. Efforts included migration of source code from ClearCase to Git, rehosting Enterprise Architect and DOORS, and migration of defects and test management to JIRA.

Lead provisioning efforts in various Cisco data centers which entailed the creation of Windows and Linux servers as well as allocation of SAN and NAS storage and NetApp filers.

Organize and facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations for applications involved in the divestiture.

Create, execute and track project schedules, budgets, risks and issues from inception to completion for each application identified for migration.

Create and deliver program communication plan to ensure accurate and timely updates are provided to both upper management and user communities.

Present program status to senior management and key stakeholders.

Cultivate and maintain strong relationships with the business unit’s management and project teams.

GEORGIA DEPARTMENT OF AUDITS AND ACCOUNTS Aug 2012 – Nov 2013

Senior IT Auditor, Technical Risk and Assurance (TRA)

Responsible for strategic planning, development and leadership of day-to-day management of on-going audits and operations.

Ensure effective and efficient execution of methodologies and professional standards to deliver high-quality projects on time and within budget.

Review engagement work for quality, consistency and relevance to validate completeness and ensure conclusions are supported and technical risk is fully addressed.

Coordinate audit efforts and communication between TRA, State Government Divisions and Education Audit Divisions.

Communicate issues identified, the associated risks and recommendations to client leadership.

COMPUTER TECHNOLOGY SOLUTIONS Dec 2010 – Jul 2012

Senior Manager

Responsible for delivery and client satisfaction of multiple projects (including SharePoint, .NET and Quality Assurance) across multiple clients. Provide leadership and direction to project teams and responsible for account growth in the Atlanta office.

Manage client expectations by providing weekly status to stakeholders and proactively stay involved with client needs to provide recommendations to drive closure to issues, risks and business decisions.

Cultivate and maintain strong relationships with the client’s management and project teams.

Responsible for application development using both SDLC and agile processes, according to client preferences.

Accountable for estimation and delivery of projects within stated budget and time frame.

Responsible for signing first $500,000 contract in the Atlanta office.

Responsible for growing first client account to $1M in the Atlanta office.

ZERO CHAOS May 2008 – Dec 2010

Program Manager at AT&T

Responsible for managing test activities for the implementation of various solutions across AT&T regions. Provide leadership and direction to project teams across diverse geographic locations for multiple high-visibility programs consisting of 300+ applications and budgets exceeding $10M.

Drive end-to-end testing for all systems from network lab to production before deployment as well as ensure the necessary data is provided for proper testing.

Manage activities of testing program teams and project managers across multiple organizations and vendors to ensure all timelines and milestones are met.

Present program status to senior management and key stakeholders.

Responsible for estimation efforts at various points in the program life cycle, including management and tracking of actual hours against estimate to ensure budget is met.

Manage client expectations by proactively staying involved with business decisions and providing recommendations to drive closure to issues, risks, and business decisions.

ACCENTURE Apr 2001 - May 2008

Lead Program Manager at AT&T

Direct activities of the team responsible for custom application development and testing of a cost management tool used by IT organization consisting of over 2000 internationally-based resources. Provide unit leadership with vital monthly actual and forecasting data, as well as strategic recommendations, to ensure controllable income percentage is met. Routinely interact with individuals at the executive level.

Identification, creation, and implementation of potential cost-reduction levers such as organization size, workforce pyramid, chargeability targets and resource location mix.

Manage organization’s resource plans and ensure timely execution of approved action plans.

Responsible for budget management and enforcement policies of multiple non-payroll and process improvement budgets totaling over $23M.

Produce monthly balanced scorecard used by executive management to measure organization’s health and identify areas requiring additional focus. Collaborate with deal-shaping team for future contract negotiations.

Responsible for definition, communication and execution of offshore strategy for an organization of over 2000 resources. Direct the activities of multiple project managers and team leads in the transition of US-based roles to India-based personnel, resulting in an 80% cost reduction to the client for the roles transitioned.

Establish strong working relationships with key team members to mobilize a global workforce to roll out tools and processes in order to achieve the end state headcount mix for on/off shore resource targets.

Manage transition progress including approach, creation and implementation of knowledge transfer.

Develop, monitor and coordinate tracking of budget, schedule, risks, scope and reporting.

Accountable for tracking and oversight of all program members’ adherence to the program plan and for promptly reporting any variations from the program plan to affected stakeholders.

Project manager over multiple application development efforts using a traditional Software Development Life Cycle (SDLC) as well as for teams responsible for implementation of software provided by a third party vendor. Managed projects from initial project definition through implementation of all major and minor software implementation efforts.

Interface with client and vendors to define project requirements, timeline and key milestones.

Ensure programs complete on schedule and the final product meets the business, technical and established quality requirements.

Accountable for management of project budget, milestones, scope resource constraints.

Estimate each work request and/or release based on client requirements.

Provide scorecard, metrics and ad hoc reporting to the client for assessing product performance.

Ensure that SLAs and contractual obligations were achieved and customer requirements were satisfied.

BELLSOUTH Mar 1993 - Feb 1998

Application Analyst

Responsible for implementation, conversion and 24X7 SOAC application support of a high-profile Network application that processes over 2.5 million service orders each day.

Install application upgrades for all production sites, including table and database updates for several major legacy systems.

Monitor and analyze growth of DMS-1100 Unisys databases to avoid negative impacts on performance.

Implement conversion of production environments to increase the number of servers.

Perform multiple area-code splits to accommodate client’s business growth.

Education

GEORGIA STATE UNIVERSITY, Atlanta, GA, March 1993

Bachelor of Science in Computer Science, Minor in Math, Cum Laude, 3.71GPA

References Available Upon Request

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