Qualification Highlights

Professional Desktop Support of IT systems offering six years’ experience with the following core functions:

Provided technical expertise for IT network design, implementation, optimization and upgrade.

Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.

Installation, configuration and maintenance of [Windows servers, Linux, Unix, VMWare ( EXSi, VCenter, VSphere Client), Cisco infrastructure] system network components.

Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

Provided administration support, accessing network systems in their ‘root’ level.

Technology Summary

Hardware : Cisco switches and routers, Windows servers, Dell, HP, IBM Servers/workstations, HP Thin clients, Laptops, Apple hardware.

Software: Windows/Linux OS, WSUS, VMWare (ESXi, VCenter, VSphere Client), MAC OS, SQL Server, MySQL, Microsoft AD, IIS and Exchange Server, Acronis True Image 2014 for images, Logmein, StarWind iSCSI, Office 365, DELL OpenManage Systems Management

Protocols: TCP/IP, DNS, HTTP, IMAP/POP3, SMTP, LDAP, NAT, OSPF, RIP, BGP, CDP

EXPERIENCE

Mar 2016 – Present Terracap Management Inc – System Administrator

Install Windows 2012 & DELL Servers R430

Install DELL DL4300 server, DELL PowerVault MD3220i (SAN) Storage Array Network) and DELL Switches N3024

Maintain DELL Racks in the server room ( Cable Management & Power )

Install and Configure VMWare ESXi Servers, Install VMWare VCenter.

Using Solarwinds IPAM ( IP Address Manager) for Managing DHCP, DNS and IP Addresses

Working with ShoreTel IP Telephone System.

Active Directory User / Group maintenance, Group Policy, Directory Permission

Troubleshoot day to day problems for internal clients ( Printers, Network, Outlook and Applications )

Imaging Desktops & Laptops using Macrium

SCCM, DHCP, DNS, SMTP, TCP/IP Support

Installing Network Printer for Clients

Setting users for scanning in Ricoh C4502 Network Printer

Jan 2012 – Mar 2016 - IBM, Markham - Encana Account - Technical Support Analyst

Responsible for investigating new and existing technical issues and determining solutions in a timely manner.

Working with the Desk side Support Technicians to change procedures

Meraki MDM to manage iPad devices & Enroll an iPad in MDM with Apple DEP

Analyze tickets to determining areas of weaknesses at the Service Desk and providing process change, documentation updates, and troubleshooting steps to improve, reach, and surpass the Service Desk FCR and FTF rate target.

Perform provisioning, installation, and upgrades for client requesting company approved applications.

Review all open tickets for update and resolution on a daily basis

Using Ticketing Systems - BMC (Magic) & ServiceNow

Install & configure SQL Database ( Create Database & Tables)

Install Windows 2012 & DELL Servers R430

Installed DELL DL4300 server, DELL PowerVault MD3220i (SAN) Storage Array Network) and DELL Switches N3024

Maintain DELL Racks in the server room ( Cable Management & Power )

Install and Configure VMWare ESXi Servers, Install VMWare VCenter.

Active Directory User / Group maintenance, Group Policy, Directory Permission

Troubleshoot day to day problems for internal clients ( Printers, Network, Outlook and Applications )

Imaging using Acronis True Image 2014 & Macrium

SCCM, DHCP, DNS, SMTP, TCP/IP Support

Configure Switches, Application Support for the clients

Monitor Network Outage 7x 24 ( SolarWinds - with email notification )

Maintained RSA Authentication Manager (Hard Token & Soft Token)

Provide RSA, Citrix and RDP support for remote clients connecting using VPN

Add Users & Reset PIN for Good for Enterprise

Blackberry Enterprise Server ( BES ), Cisco Unity Manager, Working with MOBI

Mobile Device Management (MDM) to provide a total, flexible solution for comprehensive management

Support corporate-liable and Bring Your Own Device (BYOD)

Aug 2010 – Dec 2011 - Trafalgar Associates Ltd. System Adminstrator / Desktop Support

Provided Server Support and internal clients Desktop Support.

Installed Windows 2008, 2012 Servers and maintain users, groups & Group Policies.

Installed WSUS (Windows Server Update Service) and configured

Adding users to Active Directory Security group and Distribution List

Installed and configured DNS Server

Installed ESXi 5.0, vCenter 5 Server and maintaining VM's through vSphere Client.

VMware vMotion, High Availability, Fault Tollerence

Installed Network Printers and setting up printers for users.

Configured Cisco Routers, Switches, Checkpoint firewalls.

Installed & Configured Unix, Linux Servers, VPN Server.

Maintained RSA Authentication Manager (Hard Token & Soft Token), GoodMobile,

Helped design network architect for high availability, scalability and for maximum security.

Maintain co-location at PEER1 build in racks with servers and connected the location with T1 lines for the cage. Design the rack with appropriate servers. And Setup Microsoft 2012 Clusters. And dealing with the all the vendors ( HP, IBM, DELL & Checkpoint firewall for solutions).

Imaging Disks using Ghost, Acronis True Image

Performed system Backups, Windows Server Update Services ( WSUS )

Performed System Monitoring

EDUCATION

Bachelor of Commerce (B.Com)

Microsoft Certified Systems Engineer (MCSE)

Cisco Certified Network Associate (CCNA)

CompTIA A+ Certification

CompTIA Network+

REFERENCES AVAILABLE UPON REQUEST

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