Evelyn Montalvo

**** ** ***** ****** *** ***, Miramar, Florida 33027

Mobile: 305-***-****

acvtfr@r.postjobfree.com

High energy Customer Service specialist with more than five (5) years of experience. Knowledge and experience in medical billing and coding. Fully bilingual professional seeking an opportunity as a medical biller and coder to help contribute to the goals and mission of the medical services organization.

COURSE AND CORE COMPETENCIES

Fully bilingual (Spanish and English)

Customer Service

Billing and Coding (Physician/Hospital Coding )

Claim Gear (Processing Lab Certified)

Medical Terminology (Anatomy and Physiology)

HIPAA & OSHA (Certified)

Insurance Verification

CMS 1500

Automated claims

ICD9 and CPT 4

Medical Records

Basic word processing

PROFESSIONAL EXPERIENCE

Customer Service Representative

Alorica (PRC) National Wellness Supply, Miami, Fl 2011-2012

Managed inbound calls from customers responding to online diabetes survey

Guided customers on the features and benefits and correct use of Diabetes testing equipment

Logged personal and insurance information from customers receiving testing supplies from NWS

Verified customer insurance information

Performed customer order follow-up

Medical Billing Clerk

Dr. Daniel Bell (Externship), Miramar, Fl 2010-2011

Performed Electronic Billing (CMS 1500) to insurance carriers

Ensured proper collection of patient informatiom

Translated procedure and treatment indications for non-English speaking patients

Verified patient Insurance information

Scanned and filed medical Records

Customer Service Representative

Jackson Hewitt, Miami, Fl 2008-2010

Answered customer calls

Promoted tax products to customers

Researched customer tax return related questions in Jackson Hewitt system and IRS website

Assisted with filing, faxing and data entry

Customer Service Representative,

UPS Store, Miami, Fl 2005-2007

Prepared shipping estimates and packages sent across the U.S. & International

Processed necessary paperwork for shipments

Addressed customer issues via the telephone and in person

In charge of mail distribution

Translated documents from Spanish to English

Program Director

Chamber Commerce of Puerto Rico, San Juan, PR 1994-1999

Created, organized and supervised fund raising events

Led programs that economically impacted various social programs which lent their support to the elderly, homeless, orphans and abused children

Coordinated and implemented activities for the Chamber’s projects, committees and task force

Led committees and task forces to carry out the mission of the group

Managed office staff, meetings and member notifications

CERTIFICATIONS

OSHA Everest Institute, Hialeah, FL 2011

HIPAA Everest Institute, Hialeah, FL 2011

EDUCATION

Everest Institute Hialeah, FL 2011

Medical Billing and Coding

Florida Career College Hialeah, FL 2001

Compute Training

References Available Upon Request

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