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Customer Service Manager

Location:
Hamden, CT
Posted:
July 22, 2016

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Resume:

ROBERTA CLONEY

203-***-**** // acvtfc@r.postjobfree.com

Career Overview EXECUTIVE SUMMARY: To work where I can put to use the diversified abilities I have acquired to advance in the work force. HIGHLIGHTS: Dependable and reliable. Quick learner; able to follow directions. Works well with others; team player as well as can work independently.

Professional Experience Bob's Discount Furniture, Orange, CT 12/98 - 6/2016 Assistant Office Manager/Account Manager

Set the retail office staff schedule and number of people required on a daily basis Interview, hire and co-ordinate training of retail office assistants Conduct HR orientation with all new employees

Maintain employee files in compliance with company standards Track employee attendance records, vacation time, leave of absences and sick/personal time Conduct one-on-one meetings with retail office assistants Assess performance of retail office assistants

Coach and facilitate training

Begin progressive discipline process when rules of conduct are breached Responsible for security of cash

Prepare daily deposits

Monitor time punches and prepare weekly payroll sheets for payroll department Submit payroll status change forms to HR to report employee status changes including change in address, phone number, rate of pay, transfer in or out, new hires, leave of absence, termination and promotions on timely basis

Manage customer accounts including payments, financing and scheduling deliveries Knowledgeable in SAP and Microsoft Windows 2010 applications Home Goods, East Haven, CT 03/96 - 07/98

Cash Office Assistant/Department Lead

Supervise department associates

Preparation of merchandise, as in assembly and pricing items and setting up of displays Lead service desk cashier

Responsible for security of cash

Balancing of shift cash drawers and preparation of daily deposits Preparation of cash drawers for next shift

J. Michael Sulzbach, Attorney at Law, New Haven, CT 09/92 - 03/95 Receptionist/Secretary

Preparation of daily calendar and appointments

Answer phone and direct calls appropriately

Responsible for general filing and filing of court documents at court Scheduling of client appointments

Responsible for the payment of bills in connection with the office building Maintain client billing and prepare accurate billing statements for submission to clients for payment

Education State of Connecticut GED

Stone Academy Computer Applications/Accounting

Activities VOLUNTEER AT Yale New Haven Hospital York St Campus 2013-Present References upon request



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