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Manager Customer Service

Location:
Denver, CO
Posted:
July 22, 2016

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Resume:

Timothy Doran

**** **** ***** ******* ******** Park, KS 937-***-**** acvtf9@r.postjobfree.com

Summary

Warehouse Manager with sustained success in distribution operations. Verified experience in increasing revenue and productivity, reducing operating costs, improving safety awareness, and reducing inventory adjustments. A proven leader in the organization, resulting in higher team morale and exceeding operational expectations.

Highlights

Performance Driven

BBS Safety Program

Performance Evaluations

KPI Management

Team/Relationship Building

3 PL Experience

Budgeting

Project Management

Continuous Improvement

Mentoring/Training

Professional Experience

Warehouse Manager 2015-2016

PFGC-Vistar Rocky Mountain Division Denver, CO

Responsible for timely distribution of food products to over 800 customers within a 10 state area.

Productivity increase of 10% by realigning shifts and adjusting daily schedules.

Shipping error rate improvement of approximately15% in the daily distribution flow of 15,000 cases.

Recruited and hired all new associates on distribution team and implemented new training and orientation program.

Used Labor Management System AS400 with wrist mounted RF scanning for selecting.

Plant Manager 2012-2015

Propak Logistics Denver, CO

Managed up to 60 full-time, non-exempt employees responsible for pallet unload, inventory control, and repair of CHEP pallets.

Reduced downtime and worker’s compensation premium by 50%.

Improved productivity and reduced injuries with new trailer unloading process.

Managed repair process of 22,000 pallets, doubled from 11,000 in less than a year.

Increased productivity rate by 25% with process changes.

Reduced overall expenses by $300,000 and improved efficiencies that led to $175,000 capital investment back into the plant.

Managed a team unloading 140-150 Walmart return trailers per week.

Timothy Doran 937-***-**** acvtf9@r.postjobfree.com

Assistant General Manager 2010-2012

AMERICOLD - Atlas Logistics Retail Services Denver, CO

Managed weekly shipping volume of nearly 1,000,000 cases of perishable products, servicing 145 King Soopers and City Market retail operations.

Reduced OSHA recordable accidents by 50% after initiating and leading a team to reduce at-risk behaviors; implemented a new employee recognition program.

Reduced absolute inventory adjustments by 30%; increased direct cases per hour by 6% through improving daily operations.

Achieved superior sanitation rating on all reviews.

Mentored team of 20 management associates (5 promoted) and 240 bargaining unit associates. Conducted performance appraisals and set achievement goals for management staff.

Achieved commitment expenses on cost per case and direct throughput on a $12 Million operating budget.

Experienced with WMS, Red Prairie, WIN, and Vocollect systems.

Warehouse Manager 1990-2010

SUPERVALU STORES, INC. Xenia, OH

Managed warehouse operations and inventory control at a 600,000 square foot facility with an

$8 Million operating budget.

Established and monitored financial and productivity goals.

Achieved budgeted expense on cost per case and throughput KPI’s.

Participated in negotiating 3 labor contracts involving over 180 bargaining unit members between 2001 and 2008.

Inventory Control Manager

Controlled $30 Million+ in inventory with over 12,000 SKU’s.

Achieved product service level of 97% or greater for each customer.

Managed daily cycle counting and ensured proper rotation; reviewed discrepancies of physical to financial inventory.

Improved productivity by 7% after reconfiguring grocery layout.

Warehouse Operations Manager

Controlled inventories, labor expense, and deliveries to retailers; maintained a high level of customer service and satisfaction.

Managed a staff of 5 supervisors and 120 bargaining unit associates.

Reduced warehouse overtime by 10% through realigning work schedules.

Education

Bachelor’s Degree in Business Administration, Northwood University Midland, MI

Major: Management

Minor: Accounting and English



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