Customer Service Management
Resume:
CURRICULAM VITAE
Kannadasan Nagar,
E-mail : acvt67@r.postjobfree.com Chennai – 600 118.
Mob no: +91-917******* / 868*******
Career Objective :
To work in challenging environment which will provide learning, experience and in turn will help me to develop process solutions to the organization resulting in individual and organizational development.
Educational Cum Professional Qualifications:
B.A., (Economics) – 2002 to 2005 from D.G. Vaishnav College - Madras University.
M.A., (Economics) – 2005 to 2007 from D.G. Vaishnav College - Madras University.
M.B.A. (HRM) – 2008 to 2010 from Pondicherry University – Pondicherry.
Work Experience: Aug 2008 – June 2009
H.T.M.T. Global Solutions, Chennai,. (Airtel Telecom Process).
Role : Customer Relation Officer.
Responsibilities:
Providing accurate information to Customers.
Listening skills – Understanding the customers issues.
Professionalism – Query, Open Complaint, Closed Complaint.
Pacs Tagging – Customer care tool and System.
Call handling – Irate Customer Calls.
Giving Information about plants and Tariff.
Fulfilling the given targets (No of Calls and Hello tunes)
Time Management for Customer Calls.
Work Experience: Dec 2009 – June 2011
Intelenet Global Services Pvt. Ltd. Chennai.,
Role : Senior Customer Service Executive (Banking Process – KYC Policy, AML Process)
Responsibilities:
Verifying the Customers with relevant documents.
Maintaining customers relationship and Bank Relationship.
Verifying Entity Name and Customer Name as per proof.
Identifying the customer details.
Checking the authenticity of a Document presented for verification
purposes.
Checking the Document authenticity and validity.
Mandate – Identifying the Customers and Signature Details.
Quality Checks for processed Cases.
Fulfilling the given targets.
Work Experience: May 2012 – Oct 2014
Maersk Global Service Centres.,
Role : Senior Associate
Responsibilities:
Responsible to book valid and acceptable container bookings and make sure transportation documents are submitted on time.
Checking the necessary Documents submitted before the cut off.
Prepare the load list report to terminal for the containers that are ready to load.
Handling emails received from the Internal Team and the Customers and making them delightful by providing resolution.
Responsible to answer for discrepancy if any.
Make sure all the containers are loaded as planned.
Submit the manifest to front office after the vessel gets sailed.
Ad hoc reports like Fresh booking report, consolidating the cluster booking report, will be sent to Management on daily basis.
Work Experience: Jan 2015 – Mar 2016
Chennai Packaging And Trading Co.,
Role: Admin Executive.
Responsibilities:
Monitoring day to day production.
Client Deliverables.
Fulfilling Customer satisfaction.
On time delivering the products.
Creating the product as per customer requirements.
Maintaining daily, weekly and monthly Inventory.
M.B.A Project Details: June 2011 to Aug 2011
Project Title : A Study on Employee Empowerment.
Organization : WTI Advanced Technology Ltd., Chennai.
Technical Qualification:
D.C.A (Diploma in Computer Application)
Personal Details:
Father’s Name : T.Jayakumar
Date of Birth : 10-05-1984
Sex : Male
Marital Status : Married
Languages Known : Tamil, English
Nationality : Indian
Hobbies : Mimicry, Singing, Listening music.
Permanent Address : No.30, 6th Block, Kannadasan Nagar,
Chennai - 600 118.
DECLARATION
I hereby declare that the above mentioned particulars are true to the best of my knowledge.
Place: Chennai (J.Rajesh)
Date:
Contact this candidate