Cynthia J. Horton

**** *. ******* ****** . ************, PA 19141 . Tel: 267-***-**** Em: acvt52@r.postjobfree.com

OBJECTIVE:

A dedicated, conscientious individual with a solid background in administrative services and a demonstrated ability to solve problems is seeking a rewarding opportunity within a growth-oriented company that can utilize a highly motivated and enthusiastic self-starter.

SKILLS & QUALIFICATIONS:

Over 10 years of office experience and knowledge of typing, filing, and other basic office administrative skills

MS Office XP, MS Word, Excel, Access, PowerPoint and Outlook

Able to work extremely well under strenuous circumstances and meet all deadlines

Able to work independently as well as part of a team

Scheduling

Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals.

Proven interpersonal skills, having dealt with a variety of professionals and clients

Excellent customer service skills

EDUCATION:

New Horizons Computer Learning center, Philadelphia, PA

Microsoft Office 2007-Specialist 2010

Diploma:

ETI International Business School, Philadelphia, PA

Office Technology Professional 2001

Certificate:

Palmer Business School, Philadelphia, PA

Data Entry/Secretarial 1989

Certificate:

PROFESSIONAL EXPERIENCE:

SPS Technologies(Volt Agency) Jenkintown, PA Scanner 3/2016 to 6/2016

[1]

Entered alphabetic, numeric and symbolic data from source

documents into computer using data entry device,such as keyboard and

optical scanner. Compared data entered with source documents and

re-entered data in verification format on screen to detect errors . Responsible for scanning First Article documents which contain pertinent information for job performed.

PROFESSIONAL EXPERIENCE-Continued

ADT Alarms Contractor Philadelphia, PA

Clerical/Customer Service 2013-09/2015

Filing, typing memos, copying, faxing, Customer Care Representative and other

clerical duties as needed.

EARN Center / Arbor & Impact Philadelphia, PA

Program Support Specialist 2010-2013

Data Department-Data Entry of Clients pay stubs are entered into ETO system, Kronos are printed out with Customers work hours to show participation in the program. Orientation Clients enrollment forms are collected, transmittal forms are created and handed into the Data Department for Processing. Transmittals are emailed to the class room Instructors in a timely manner. Front Desk reception as needed. File Room-daily filing of paper work .

ITC Group, Abbot Diabetes Care Langhorne PA

Customer Care Representative 2006-2007

Assisted phone customers receiving diabetes care. Helped customers obtain proper equipment, received and coordinated appropriate services on behalf of the customer. Arranged for emergency medical care for patients showing signs of distress using defined medical protocol and good judgment

Edge Financial Services Conshohocken, PA

Mortgage Processor 2002 -2006

Processed Conventional loans, review credit and appraisal reports, verified employment. Front desk reception, typed and faxed memos to clients, vendors, insurance companies, lenders. Faxed closing documents, scheduled closings and performed other office duties as needed. Trained others as processor Assistants.

Security Systems Contractor Philadelphia PA

Secretary 2001-2002

Contacted customers by phone regarding installation and service for ADT Security Systems. Performed general secretarial duties including typing, designing customer flyers. Performed some telemarketing duties.

Sears Credit Card Services Philadelphia PA

Collections Office 2001-2002

Researched the most current information about clients with delinquent credit card accounts.

Communicated with clients by phone and in writing regarding delinquent accounts.

Provided customer service support to clients to assist in problem resolution.

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