Dennis Velco
Lakeland, FL *****
Mobile – 863-***-****
Email – acvt4c@r.postjobfree.com
Professional Scrum Master – PSM I
Agile Project Manager – Business Analyst – Product Owner
Certifications
PSM I – Professional Scrum Master
10 years HP Asset Manager
3 years HP Service Manager
CPCM – Certified Professional Contracts Manager – National Contract Managers Association
US Army Veteran
Key Strengths
Constantly challenging myself by learning technologies, processes and techniques
Business Transformational Projects
Project Management
Agile Scrum Master
Waterfall
Process Improvement
Software Product Owner / Manager
Driving Performance and Change based on Evolving Business Goals
Client Relationship Management (Internal and External)
Areas of Expertise
Project Leadership
Team Development & Empowerment
Cross Functional / Departmental Collaboration
Stakeholder and C-Level Support Building (Internal and Client)
Project Transparency and Risk Management
Process Mapping, Definition & Improvement
Service Level Agreement (SLA) Management
Vendor Management
ROI Analysis
B2B/Client/Project Sales/Buy-In
User / Stakeholder Training Development and Delivery
User Stories – Developing and Grooming the Product Backlog
User Acceptance Testing
IT Hardware and Software Asset Management – ITAM & SAM
IT Service Management – ITSM &ITIL
Contracts Management
IT Procurement
Competitor Analysis
Public Speaking
Technical Strengths
MS Office (Word, Excel, Access), Project, Visio
Open Source Alternatives; OpenOffice & LibreOffice suites
Technical Systems Analysis
Data Analysis, Standardization / Normalization, Mapping & Integration
Past Working Environments
Global Fortune 1000
Financial Services
Banking
Insurance
Automotive
Engineering
Higher Education
Medical
Hospitality
Hotel
Entertainment
Government: Federal, State & Local
Military
Technology
Experience
July 2015 – Present – Freelance – Lakeland, Florida
Agile Project Manager – Business Analyst
Key Accomplishments:
Increase their appointment bookings 250%
Improved client's professional branding
Elevated clients' web properties to 1st page of Google, Yahoo and Bing for targeted key words / phrases
Expanded their organic online visibility 400%
Increased their search engine and social media advertising reach 700%
Increased business directory citations by 800%
May 2013 – June 2015 – dcVelco Estate Sales – Columbus, Ohio
Project Manager – Owner
Key Accomplishments:
Successfully liquidated personal and business assets maximizing the fair market return value through a multi channel approach
Developed and nurtured a project team of diverse skills and expertise knowledge
Garnered a 98% customer satisfaction rating winning referral business that accounted for 30% of projects in year 2
Was first of such business in the state to successfully implement point of sale solution resulting in 100% transaction tracking and transparency enabling real time sales & inventory tracking and immediate project accounting closeout with clients
March 2009 – April 2013 – Long Beach, CA – Columbus, OH
Personal
September 2008 – March 2009 – Experian – Costa Mesa, CA
Software Asset Management
Temporary Contract covering an employee on extended leave
Key Accomplishments:
Maintained software procurement practices and license compliance practices according to set company policies and industry standards
Reduced client's legal risk exposure by improving Software Asset Management & Vendor Management policies, IT Purchasing standards and IT Contracting standards
Improved decision support transparency mapping and integrating data from multiple sources involving cross departmental support and impact that resulted in saving the client $1.4 million dollars a year in previous spend patterns
October 2007 – August 2008 – PS'Soft – San Mateo, CA & Paris, France
Agile Software Product Owner / Manager
Key Accomplishments:
Part team championing Agile Scrum software development practice adoption
Improved IT Asset Management and IT Service Management software feature set further aligning to US market expectations
Implemented Scrum practices effectively working with French based development team
Championed software process improvements and features to align with ITIL standards
Created company's first Customer Advisory Committee to gain additional cross functional requirements to improve the product Service Management and Asset Management software solutions
May 2006 – September 2007 – PS'Soft – Long Beach, CA
Agile Project Manager – Business Analyst
Key Accomplishments:
Discovered key business process improvement opportunities for global manufacturer that lead to an annual $2.4 million reduction in software licensing expenses
Consistently empowered clients IT Business Process Improvement and Financial Transparency supporting Sarbanes-Oxley compliance
Improved Client Satisfaction through leveraging Scrum Framework increasing project transparency and reduced risk through adapting to evolving business needs and requirements
Decreased Software Implementation and Customization project durations by leveraging Scrum methodologies
Improved client satisfaction through created IT Business Process Consulting Service Bundles
Standardized cross functional process mapping and documentation
Standardized user training documentation
November 2004 – April 2006 – IDL Solutions – Washington, D.C.
Agile Project Manager – Business Analyst
Key Accomplishments:
Championed migration to Scrum methodology which lead to higher client satisfaction through faster software customization lease cycles and improved project transparency
Improved client's ability to process and track mission critical data with Service Management system
Improved client's personal information security standards leading to it passing an audit
Improved client's citizen action line call center to scale in time of national disaster and economic downturn affecting home ownership
Nurtured and empowered project team members to increase their technical, project management, client management and creative problem solving skills
January 2000 – October 2004 – Elements Group – New York, NY & Denver, CO
Agile Project Manager – Business Analyst – Co-Owner
Key Accomplishments:
Built IT business transformational process improvement and supporting software consulting company from start up to $2.7-million annual revenue in 4 years
Leveraged Waterfall and Agile Scrum project management methodologies to successfully blend with client organizations while consistently implementing COTS enterprise software solutions, leading cross functional process improvement, and customizing the software to meet the client's requirements
Effectively managed multiple large geographically dispersed projects as Lead Project Manager and Lead Business Analyst as Process Expert simultaneously.
Reduced Fortune 1000 level client's IT Asset Software License annual spending by over $2.7million by implementing robust Software License Management processes and tracking transparency
Improved client's IT Asset Management, vendor management, SLA management and contract life cycle monitoring with process improvements, contract management system implementation and staff training
Developed numerous Fortune 1000 / Government client User Training Programs that lead to new process and tool successful adoption.
Planned, directed, and coordinate Global Programs for Professional Services that incorporated interrelated complex high-risk projects. Key Responsible for Project deliverable, performance, time tracking and client billing ownership.
Lead Client Project Manager / Business Analyst performing SOW development, client requirements gathering, business process mapping / documentation, software analyst, software recommendations / justifications, data modeling / integrations / normalization / transformation, end user training documentation creations and class room and web-based training delivery
Developed client long-term IT Business Process Transformation roadmaps inclusive of new processes and supporting discovery, ITAM, ITSM, Software License Compliance, Contracts Management, Procurement Management and other enterprise systems.
July 1998 – November 1999 – Intact Technology – New York, NY
Project Manager – Business Analyst
Key Accomplishments:
Focused delivery management of IT Asset Management solutions for several global financial services companies.
Client Requirements Gathering, Process Documentation, End User Training Documentation, AssetCenter Implementation, Process Workflow Automation, Systems Data Integration, Management, and User Reporting
Coordinate project activities and deliverables across global team consisting of contractors from several vendors and client staff (New York, London and Tokyo).
May 1996 – July 1998 – MGM-Mirage Resorts – Las Vegas, NV
Project Manager – Business AnalystKey Accomplishments:
Defined and documented full range of IT Asset Management full life-cycle processes and systems integrations.
Gained C-level support for project, IT Software Costs and Additional employee Costs showing return on investment
Rolled out processes and IT Asset Management system across the enterprise.
Mentored new team members in ITAM discipline.
Published
“Internal Strategic Alliances”, Dec 2001 Contract Manager Magazine published by the National Contract Managers Association – Focused on the critical need to build data and business relationships between enterprise departments to enable the highest IT Service and Asset Management efficiency, data accuracy and financial control.