Jaroyce Turner

**** ***** ****

Orlando, FL *****

229-***-****

acvt3m@r.postjobfree.com

OBJECTIVE

• Dynamic supervisor and customer service professional excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments, and delivers positive experiences through high-quality customer care. PROFESSIONAL QUALIFICATIONS

• •Great leadership

• •Detail-oriented

• •Excellent using Quickbooks

• •Proficient with Account Receivables

• •Excellent computer skills

• •Proficient and Efficient

• •Metrics

• •Innovative

• •Self motivated and goal oriented

• •Flexible and reliable

• •Excellent verbal and written communication skills

• •Data entry skills

• •Excellent organizational skills

• •Fast Learner and hard worker

• •Quality assurance

• •Expert customer resolution skills

• •Excellent at multitasking

• •Accountable

• •Excellent typing skills

• •Trusted key holder

• •MS Windows proficient

• •Training development aptitude

• •Proficient in cash management

• •Shipping and receiving professional

• •Valid transportation

• •Forklift experience

WORK EXPERIENCE

Dairy Queen Adel,Ga 31620

Customer Service, 229-***-**** January 2004- June 2009

• •Greeted customers and ascertained what each customer wanted or needed.

• •Kept accurate inventory stock in order to meet customer and company needs.

• •Constantly updated displays and interior displays to help promote changes in inventory.

• •Maintained knowledge of sales, promotions, and policies regarding sales and exchanges.

• •Provided an elevated customer experience to generate a loyal clientele.

• •Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• •Assisted customers with food selection, inquiries and order customization requests.

• •Scored in top 10% of employees in successful resolution of issues.

• •Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• •Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Movie Gallery Adel, Ga 31620

Manager, 229-***-**** May 2006- June 2009

• •Supervised a crew of 2- 3 employees per shift.

• •Used Quickbooks to keep track of company's daily, weekly, and monthly sales.

• •Utilized Quickbooks to manage inventory and process payments.

• •Used account receivables on customer accounts for certain debts.

• •Maximized company profits and customer satisfaction while helping lead the store to one of the top 10 stores in the network. •Utilized a variety of different computer programs to validate inventory and make appropriate changes to customer accounts. •Worked closely with customer and prospective customer accounts. •Aided in innovating more efficient ways of meeting job goals.

• •Utilized multiple computer software programs at once in order to achieve company goals and customer satisfaction. •Computed sales prices, total purchases, received, and processed cash and credit payment.

• •Documented accurate inventory by performing daily, weekly, and monthly inventory checks. •Performed daily bank deposits before opening the store.

• •Made sure security systems were set before closing the store.

• •Reviewed financial statements and sales reports to measure productivity and goal achievements in order to see which areas needed improvement. •Directed and coordinated activities involving the sale of products and promotions. •Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. •Recipient of multiple positive reviews acknowledging dedication to excellent customerservice. Built long-term customer relationships and advised customers on purchases and promotions.

• •Helped drive sales goals and achieve monthly quotas. JM Eagle Manufacturing Adel,Ga 31620

Crew Member, 229-***-**** August 2006- December 2011

• •Inspected product to evaluate operational effectiveness to ensure compliance with environmental regulations and safety.

• •Displayed 5 years of excellent quality assurance of sensitive product.

• •Worked in extreme heat and cold environments.

• •Monitored all product scheduled for outbound delivery.

• •Operated a variety of forklifts to move product from one location to another.

• •Exceeded company quarterly expectations.

• •Aided in innovating faster and more efficient ways to reach job goals.

• •Accurately documented hourly and bi-hourly checks from heavy machinery and control systems to ensure product achieved appropriate qualifications for specified outbound locations.

• •Operated different types of power equipment and measurement tools to make sure product met specific requirements.

• •Worked 12 hour shifts.

• •Verified that all process control parameters were being documented and followed at all times.

• •Met aggressive production and safety goals while minimizing equipment downtime.

• •Completed required safety training programs for Personal Protective Equipment and forklift training.

Convergys Valdosta, GA 31602

Customer Service Representative/ Tech support May 2006- March 2007

• •Typed at a minimum rate of 45 words per minute.

• •Used Quickbooks to process payments.

• •Scheduled and verified appointment dates with technicians.

• •Worked closely with hundreds of customer accounts and provided them with equipment that was both affordable and convenient for them.

• •Maximized both customer and company goals by using multiple internet solutions and company software.

• •Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

• •Implemented marketing strategies which resulted in 10% growth of customer base.

• •Developed reputation as an efficient service provider with high levels of accuracy.

• •Scored in top 10% of employees in successful resolution of issues.

• •Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• •Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• •Asked open-ended questions to assess customer needs. Lowes Distribution Company Valdosta, GA 31602

Supervisor, 229-***-**** November 2010- March 24,

2016

• •Obtained over 5 years of supervisor experience in a 1.4 million square foot distribution center.

• • •Used account receivables on customer accounts for certain shipments.

• •Used Quickbooks to keep track of company's daily, weekly, and monthly inventory.

• •Displayed excellent quality assurance of inventory from both inbound and outbound product.

• •Acquired over 5 years of customer focused distribution.

• •Obtained 61 months of forklift experience on reach truck, stand-up walkie, RC, and other varies types of walkie equipment to move product efficiently from one area to another.

• •Demonstrated the ability perform job functions at a rate of over 120% for 61 months.

• •Engaged in training new employees for over 57 months.

• •Supervised an entire department of 15-20 employees and helped the department increase productivity by over 15%.

• •Enforced and helped explain companies policies of both work and safety to new hires.

• •Coordinated different tactics that helped meet both company and consumer demands in an efficient and timely manner.

• •Utilized company software to receive product from outside locations into the warehouse database and assist with troubleshooting.

• •Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

• •Championed quality initiatives.

• •Verified that all process control parameters were being documented and followed at all times.

• •Immediately addressed all expired product dispositions.

• •Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.

• •Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.

Alturistic Valdosta, GA 31602

Remodeler, Seasonal remodeler for specific companies June 2014 -September 2014

• Assisted in remodeling specified sections in a super center.

• Helped increase company revenue by approximately 10%.

• Acquired 4 months of inventory adjustment into specific locations in a supercenter to increase company profits.

Freshfields Farm

Supervisor April 2016- present

• •Supervised and coordinated a team of over 10-15 employees daily.

• •Used Quickbooks to keep track of company's daily, weekly, and monthly sales.

• •Utilized Quickbooks to manage inventory and create spreadsheets.

• • •Used account receivables on customer accounts for certain shipments.

• •Quality management of all imported produce before placing items into inventory.

• •Trained new employees.

• •Resolved customer issues.

• •Kept constant communication with management and buying teams in order to maximize company production and customer satisfaction.

• •Recorded opening and closing counts of company inventory.

• •Worked closely with store manager in order to ensure maximum company profits.

• •Constantly improvised in order to maximize sales.

• •Assisted in received product into store before opening hours.

• •Performed constant hourly quality assurance and inventory checks on produce.

• •Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

• •Managed documentation of and training on production procedures and work instructions.

• •Verified that all process control parameters were being documented and followed at all times.

• •Immediately addressed all expired product dispositions.

• •Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

• •Escalated safety and quality issues and initiated remedial actions promptly. EDUCATION

Cook High School

High School Diploma, 4.0 GPA August 2002- May 2006

• College Prep with Distinction diploma

Valdosta State University

Bachelor of Applied Science, 4.0 GPA August 2006-Present

• Science

COMPUTER SOFT SKILLS

Microsoft/Data Entry : Proficient with over 14 years of data entry and using microsoft word, microsoft powerpoint, and using the internet. Ability to type over 40 words per minute with excellent accuracy.

REFERENCE

• Available upon request.

Contact this candidate