John S. Kramer

Phone: 929-***-****) Email: acvt3f@r.postjobfree.com

Address: ** **** ***** ** *** 5g Brooklyn ny 11239

Summary of Qualifications

Accomplished, energetic, and highly qualified Customer Service, Retail Representative, assistant manager offering 6+ years of assertive, compelling style that has proven to be inspirational and profitable. I have superior leadership skills, exceptional training abilities, and knowledge in all aspects of Customer Service and Retail; I have great communication, interpersonal, and problem solving skills. Currently seeking a position as in your business which will effectively utilize all skills, abilities, and areas of expertise as follows:

Staff Interviewing, Hiring

Training & Supervision

customer escalations

engaged store culture morale

Seller observations

Relationship Building

Marketing/Advertising

Coach and development

Inventory management

Merchandising and planogram

EXPERIENCE

2015-2016 T-Mobile Corporate, Retail Sales Associate

Brooklyn East 2015-2016

Job Details: My duties as a Retail Sales Associate at T-Mobile were being more than a sales person but also the face of a company for thousands of potential customers. Knowing all technology gear inside and out from the latest phones, devices and the most competitive pricing plans. I brought fierceness and enthusiasm to every sale, building genuine relationships with a smile and confidence in accessing a customer or potential customer needs depending on their reason for visit. Every question that was raised I took as an opportunity to build trust, educate, and offer solutions that paved away for a potential sale. When it was time to make the sale, I am an expert at finding the right plan for my customer and ensured they were primed for success during the on board process. I also took responsibility for making sure the store was clean, neat for every customer performing maintenance duties both inside and outside the store cleaning windows and sweeping trash from the store entrance. Lastly and most important support my team members whom we treated each other like family.

2012-2013 AT&T Mobility Corporate, Assistant Store Manager,

Staten Island mall Staten Island 2012-2013

Job Details: My duties were sales as well as operations duties within my store. I lead a sales team to sell AT&T products, services and accessories and sat number one in my district in sales in gross ads, total opts, 10 gig data attach rates. My operations duties include, daily inventory, cash wrap, planogram, making sure our opportunity log is full, staffing, opening and closing, banking, and employee scheduling, managing lunch breaks, and ensuring training completion for my sales team I also obtain 90% and above each year on store audits. I also conduct daily seller observations and sales behavior coaching’s based on sales performance and ensuring representatives were provide extraordinary customer transactions every single transaction, both locations were top in my market in total sales.

2009-2012 AT&T Mobility Corporate, Assistant Store Manager,

618 Brighton beach Brooklyn 2009-2012

Job Details: My duties were sales as well as operations duties within my store. I lead a sales team to sell AT&T products, services and accessories and sat number one in my district in sales in gross ads, total opts, 10 gig data attach rates. My operations duties include, daily inventory, cash wrap, planogram, making sure our opportunity log is full, staffing, opening and closing, banking, and employee scheduling, managing lunch breaks, and ensuring training completion for my sales team I also obtain 90% and above each year on store audits. I also conduct daily seller observations and sales behavior coaching’s based on sales performance and ensuring representatives were provide extraordinary customer transactions every single transaction, both locations were top in my market in total sales.

2008-2009 AT&T Mobility Corporate, Retail Sales Consultants

618 Brighton beach Brooklyn 2008-2009

Job Details: My duties as a Retail Sales Consultant at AT&T mobility is do provide exceptional customer service as well as a great sales experience, to help out various consumers ranging from business class to regular accounts. Daily tasks include sales in accessories and mobile devices, as well as AT&T wireless home and data services. I ranked highest in my location month over month in sales and customer feedback which lead to a promotion in March 2009 to assistant manager within the same location.

2007-2008 Cingular Wireless Corporate, Retail Sales Consultants

Kings Plaza mall Brooklyn 2007-2008

Job Details: My duties as a Retail Sales Consultant at Cingular Wireless is do provide exceptional customer service as well as a great sales experience, to help out various consumers ranging from business class to regular accounts. Daily tasks include sales in accessories and mobile devices, as well as AT&T wireless home and data services. I ranked highest in my location month over month in sales and customer feedback which lead to a promotion in March 2009 to assistant manager within the same location.

2001-2007 Empire supermarkets, Stock clerk/Customer Service

Ralph Avenue Brooklyn 2001-2007

Job Details: My duties as a stock/customer service here at key food is do provide exceptional customer service for vendor clients, customers, returning transactions, banking, making change for cash draws, making store night cash deposit along with assisting each employees with price checks and purchases. I also worked as stock clerk where I replenished store merchandise on shelves, made orders to replenish and weekly sale items, assisted customers with product knowledge and facts, maintain clean and neat shopping experience for customers, unloading truck shipments, including operation of forklift and bail machine. Lastly kept excess stock clean, neat organized, in first in first out order.

Education

Canarsie High school 1997-2001 Brooklyn NY

Graduated from Honors program

Courses; Science, Math.

Borough Manhattan Community College 2002-2005 NY, NY

Courses; Management, Business, economics, computer science.

Received applied science associates degree 2005

Brooklyn College 2005-2007 Brooklyn, NY

Background in Business, early education

Concentration: psychology

References upon request

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