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Customer Service Representative

Location:
Boston, MA
Posted:
July 23, 2016

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Resume:

Flora J. Sellers-Small

*** ******* ******

Yeadon, PA 19050

610-***-****

acvt2o@r.postjobfree.com

Objective: To secure a position offering upward probability increased responsibilities with an opportunity to maximize my knowledge and skills.

Skills: 10 key calculator, printers, fax machines, copier, scheduling, answer phones, prepare charts, filing charts, rejections, adjustments, referrals, eligibility of benefits, typing, insurance claims, IDX and billing system.

Education:

Allied Business Institute

Philadelphia, PA

Bank Teller

Certificate-1981

John Pierce Junior College

Philadelphia, PA

Principles of Banking

Basic Accounting, Business Math

Attended-1971-1972

Howard High School

Wilmington, DE

Business Education

Diploma-1963

Employment:

05/2011-03/2015-Billing Assistant Ophthalmology

Philadelphia, PA

Responsible for typing and reviewing claims for accuracy and readiness for billing. Prepares and submits claims to insurance carriers and processed claims for mailing. Develop and maintains knowledge of billing requirements of third party insurance carriers. Scheduling appointments answering phones, filing charts, receiving deposits and taking to the bank, open mail. Act as a billing assistant, in charge of all duties in the absence of the office manager and the ophthalmology doctor.

06/2007-05/2011-Protocall Employment Agency/Clerical

Philadelphia, PA

Receptionist/Clerk- scheduling appointments for the conference room, answering the phone, directing clients to the doctor office, lab, x-ray and dental department. Clerical-keying reports in the system and filing.

Patient Physician Representative-entering information in the system, call reminders for appointments, fax documents, lab reports, open the mail to put in the doctors mailbox and make up charts for the caseworker.

Record Project Representative- customer service representative responsible to make calls, contacting the consumers to schedule home visits, provide directions to consumers home and enter data in the system.

Records Clerk-responsible to assemble consumer and attendant records for home visits, scan or copy completed documents, and assemble records for audit.

11/1994-Retired 03/2007

University of Penn Central Billing Office

Philadelphia, PA

Accounts Receivable Claims Representative- responsible for maintenance and control of unbilled claims for carrier. Review claims for accuracy, readiness for billing and accordance with contractual requirements are departmental policy. Prepares and submits claims to carriers and records claims received, processed and prepares a daily billing log. Develop and maintains knowledge of billing requirements of third party insurance carriers.

Data Entry Representative and File Clerk- entered all inpatient and outpatient charges into IDX system and directing charges to the appropriate insurance carrier for payment. Reconciling charge entry batches against the computer system.

File Clerk- filing, Xerox documents, pulling eligibility of benefits and prepare claims for mailing. Key outpatient and inpatient charges pull billing cards for physician and fax documents.

Information Scanner Clerk- prepared charges, payments, adjustments for scanning/indexing. Batch and scan all documents in a timely fashion. Acting as lead scanner clerk in charge of all duties in the absence of my lead supervisor and perform various duties as assigned.

Reference: Available upon request.



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