Yahaira Santiago

*** ******* **** ** **********, GA 30022 ● 770-***-**** ● acvt28@r.postjobfree.com

SUMMARY

Bilingual dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.

EMPLOYMENT HISTORY

Delta Dental Insurance Company

Benefits/Claims Specialists 02/2012-06/2016- Alpharetta, GA

Responds to complex telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers.

Communicates eligibility, benefits, and claims status, policies and procedures.

Documents each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.

Identifies, reports and documents system discrepancies.

Accurately completes online/hardcopy forms and routes to the appropriate department.

Meets and maintain production standards, counts, and inquiry response turnaround time and reprocesses claims, as appropriate.

Uses contracted tracking functions to follow-up on open calls to ensure issues are resolved within standards.

Performs miscellaneous duties as assigned.

McKesson Corporation 08/2011 to 01/2012 Norcross, GA

Reimbursement Specialists

Bilingual customer service representative, processed credit cards payments through an automatic dialer

Reported Liaisons in a fast environment

Delivered options and suggestions that address presented customer concerns while maintaining database integrity and standard operation procedures.

Provided prompt, professional and empathetic responses to customer inquiries with a focus on researching, resolving and documenting customer concerns.

Age Management & Aesthetics Institute 04/2010 to 08/2011-Suwanee,GA

Medical Administrative Assistant/Front and Back Office

•Sterilized and cleaned instruments and apparatus

•Assisted in front office duties, including setting up patient appointments and billing

•Greeted and provided customer service/data processing of all patients

International Medical Clinic 01/2010 to 03/2010Doraville, GA

Medical Administrative Assistant (Internship)

Used excellent customer service skills at receptionist/registration desk

Scheduled appointments and verified insurance

Managed co-payments, billing, and other expenses

EDUCATION

Medical Administrative Assistant Associates Degree, 2010

HealthCare Administration- Bachelor, 2017

Highlights

Filing and Data Archiving

Proficient in QuickBooks, Microsoft Office, Excel, PowerPoint and Data Entry Management systems.

Accounts payable/ Receivable

Dedicated team player