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Customer Service Manager

Location:
Las Vegas, NV
Posted:
July 23, 2016

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Resume:

Jennifer Fitzgerald

Las Vegas, NV *****

acvt23@r.postjobfree.com - 702-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Appointment Setter/Lead/recruiter

Utmost Energy - New York, NY - March 2011 to Present Responsibilities

Recruiting new hires, calling businesses to get them to sign contracts to save on energy bills. make 200 to 300 calls per day sometimes depending on how long you speak with someone. Make sure my team is making their calls everyday, sending new leads etc..

Front Desk Clerk

Siegel suites - Las Vegas, NV - November 2009 to March 2011 Showed apts, cash handling, safe drops, bank pick UPS, answering multi line phones within 3 rings, advertising, cold calling, reports, customer service with a smile, manager duties while the manager was away for meetings, errands, vacation, and sick time...employee off the month Recruiter

Gill Staffing - Grand Rapids, MI - January 1996 to November 2008 Manage the selection process including : sourcing candidates, behavioral interviewing, generating offers and facilitating the on-boarding process for candidates. Full-cycle recruiting for Restaurant & Kitchen Managers ; performing extensive screening of hundreds of candidates weekly, behavior, fundamental technical skills and targeted competencies. Partner with Area Directors of Operations to understand their hiring needs as well as coaching them on effective behavioral interview techniques, workforce planning practices and compensation requirements. Reviewing and prescreening hundreds of resumes weekly while conducting Competency Based Pre-screen interviews.

Strategically use social media and sourcing tools (i.e. LinkedIn, Indeed, Monster, and CareerBuilder) to generate a healthy pool of qualified candidates.

Develop effective recruitment strategies to attract top candidates, while reducing the time to hire. Leverage behavioral assessments to guide the hiring decision. Create and distribute new hire information data, offer letters, and documentation for all newly hired employees. Handle scheduling and administrative tasks with minimal assistance from others. EDUCATION

High School Diploma

Caledonia High School - Caledonia, MI

1991 to 1995



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