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Customer Service Technician

Location:
Washington, DC
Posted:
July 23, 2016

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Resume:

CHRISTINA RECTOR

*** **** **.**

Washington,DC **019

acvt1r@r.postjobfree.com

202-***-****

SUMMARY:

Telecommunications technician with broad experience in both business and consumer lines.

Extensive knowledge of electronics and telecommunications from hands on experience and educational training, including Certification 5 and 6e. Strengths in problem-solving and customer service.

PROFESSIONAL EXPERIENCE:

Telecom Technician November 2015- March 2016

St. Agnes

Perform intricate labeling of closets.

Perform tracing of closets.

Telecom Technician July 2015-August 2015

Teksystems

•Experience with patch panel and terminations.

•Read blueprints.

•Knowledge pulling cable and placement with tools such as tapes, fish and rods, and de-reelers

•Installed and terminated Cat5 and Cat6 cable.

Telecom Technician October 2010-February 2014

Digital-DC

•Established and implemented locations for the installation of cable trays, network equipment, rack systems and communications cabinets.

•Oversaw and coordinated status reports on equipment and personnel.

•Analyzed cable requirements and surveyed cable routes.

•Installed surface raceway, conduit, wire mold and related hardware.

•Diagnosed, troubleshot cable and wire faults. Perform various tests.

•Terminated multiple pair copper cable, fiber and coax cable.

•Arranged telecommunications closets and cabinets.

•Terminated various modular jacks and punch down category 5E, 5 and Cat 6 cable.

•Used various test equipment.

Telecom Technician July 2004-October 2010

Studio Blue

•Managed rolling out of lines and all remote testing of digital systems, ranging from T1 to OC48.

•Successfully managed 40-50 orders at one time by being very organized and task oriented.

•Coordinated with customers and central office staff in order to troubleshoot problems that arise

•Supported voice and data transmission and PBX switching technology•

•Troubleshot and repaired 1000+ end users' service requests.

Telecom Technician September 2001-February 2002

Parable Pictures

•Installed analog and DSL lines for client.

•Completed all work on time in order to satisfy customers.

•Assigned to more difficult projects because of ability to think through the problems ahead of time and excellent planning skills. Read blueprints, schematics and floor plans for survey.

•Installed wires and coaxial cables, UTP, STP, CAT3 & 5, DB9 & 25 and Fiber Optics.

•Relocated, changed and removed equipment.

•Fished cable through dropped ceilings, interior walls, floor tracks and raceways.

•Punched down on 66 voice lines and 110 blocks, terminated 568A&B, RJ&BNC connectors.

•Polished and tipped fiber optic cables used ST, SC & FC connectors and tested.

EDUCATION:

Byteback

November 2014- June 2015

Byteback

November 2013- June 2014

A+ certification pending

Byteback

July2013-September 2013

IC3

Byteback

September 2012-October2012

Microsoft Office Track

Devry University

January 2001-April 2003

Information Technology

Capitol Commitment

Telephone Technology

Jefferson College

Office Technology

Spingarn High School

General Studies



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