Walter Himebaugh

*** ***** ******; Apt: *** Braintree MA 021**-***-*** 5689 acvt1f@r.postjobfree.com

CUSTOMER SERVICE ADMINISTRATIVE TeAM MEMBER

EDUCATION:

Certificate, Business Administration and Bookkeeping, Millennium Training Institute, Milton, MA. 3.78

Computer Configuration and Hardware Course, Massasoit Community College – Brockton, MA GPA: 3.77

Certificate, Workstation Fundamentals, The Computer Training Center - Quincy, MA

Certificate in PC Service and Support, Clark University – Braintree, MA

12-Wk Bridge to Success Program, Computer Applications, Sinnot School Inc. – Weymouth, MA

Sinnot School Scholarship Recipient, Weymouth Vocational/Technical HS – Weymouth, MA

SUMMARY OF QUALIFICATIONS:

Time Management:

Manage multiple tasks in timely manner.

Communication:

Determined team player who is reliable, knowledgeable, understanding, and has

superior communication skills. Enjoys working with others.

Flexibility:

Multi-task effectively; responded to phone calls.

Customer Service:

Well-rounded customer service representative; answered incoming calls, assisted with customer’s inquiries.

Work Ethic:

Trustworthy with confidential material and matters. Dependable and punctual.

Computers:

Microsoft Office 2007 & 2010 (Word, Excel, Powerpoint and Outlook); Intuit QuickBooks 2012, Intuit Quickbooks 2016

PROFESSIONAL EXPERIENCE:

Prime Acura, Walpole, MA 01/2014 – 06/2016

Service Porter

Provided excellent customer service to guests by checking in their cars for service, taking down VIN and registration numbers, inspecting vehicle for damages and service due dates.

Maintained a pleasant and tidy waiting area for customers by organizing newspapers and magazines, stocking refreshments and snacks.

Responsible for keeping restrooms clean for public. Facilities maintenance responsibilities include sweeping rugs and keeping drive area clean, daily trash removal, transport unusable tires to dumpster using a dolly, proper handling and disposal of materials.

Filed Repair Order forms by sorting the forms and reconciling them with corresponding folders. Researched unreconciled RO numbers and take appropriate steps. Make copies of check in sheets and loaner sheets used for checking in cars.

Used Excel to organize and update reservations and carry out a multiple step process for handling appointment sheets that requires extensive use of Excel, and handled several other recordkeeping functions that require Excel as well.

Metro Suburban Recovery Learning Community, Quincy, MA 01/2011- 10/ 2015

Receptionist (Volunteer)

Handled incoming calls by taking messages, responding to inquiries, transferring calls

Greeted visitors, answered questions, and notified staff of visitors’ arrival

Used Excel for data entry and organizing information

Newbridge on the Charles, Dedham, MA 10/2013 - 12/2013

Steward, (Intern)

Operated a commercial dishwasher, transported and delivered residents’ meals to various floors.

Maintained a safe and sanitary environment.

MORGAN Memorial Goodwill Industries, Inc., Quincy, MA 11/2010 - 01/ 2014

Sales Support Associate

Maintained organization of the sales floor.

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