Erin Long

Customer Service Representative - MonPowerFirst Energy

Fairmont, WV

acvt0t@r.postjobfree.com - 304-***-****

● Excellent telephone skills with multiline experience.

● Experienced in Microsoft Word, QuickBooks, Excel, Word Perfect, Windows 2008, Data Entry, and general office skills.

● Type 80 words a minute.

● I have a very people oriented personality and work very well with others.

● I pay very close attention to detail and can easily perform more than one task at a time.

● I am very reliable and dependable.

● I have a teachable spirit and I am always willing to learn new things.

● I feel that I possess strong leadership skills.

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Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

MonPowerFirst Energy - March 2015 to Present

Responsible for answering client calls in a timely manner

● Daily interaction with clients as well as supervisors and management team

● Daily updating of client information as well as taking payments over the phone

● Responsible for verifying all callers and updating current data information

● Monthly training session on updates to computer systems

● Maintain monthly and daily logs for my progress

● Weekly coaching sessions with supervisor to improve my skills

● Responsible for staying up to date with all rules, regulations, and policies for 5 states. Recruiter/Office Manager

CFA Staffing - 2012 to November 2014

Responsible for hiring employees for light industrial positions.

● Daily contact with supervisors and human resources people involved at warehouses.

● I do daily employment verifications and background checks.

● Responsible for Payroll of 300 individuals at 7 warehouses.

● Daily upkeep of filing, important records, and general office duties.

● I visit warehouses to start new employees as well as meeting with supervisors.

● Constant contact with clientele and maintaining open lines of communication.

● Work with TALX regarding unemployment claims.

● Daily work with Microsoft, Oasis Systems, and Excel.

● Responsible for running all aspects of Florence office.

● I am responsible for maintaining good rapport with all facilities and employees.

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Office Manager

Rogers Jewelers - July 2009 to December 2011

Maintained the integrity of the store's multimillion dollar inventory.

● Maintained consistent shipping and receiving procedures and supporting paperwork.

● Tracked repair setup, quality, payments, and customer satisfaction.

● Addressed and resolved customer complaints.

● Participated in in stock balance projects, assisted with stock transfers, and reviewed store supply orders.

● Trained store personnel in the use of inventory systems, computer tracking systems, and filing of all supporting paperwork.

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Customer Service Representative/Office Manager

Rogers Jewelers - October 2009 to July 2010

Responsible for opening and closing the store.

● Daily contact with customers and other workers.

● Responsible for handling any and all problems that may occur on my shift or to aid coworker.

● Created daily bank deposits and daily store information.

● Responsible for taking in all items and properly tagging and placing in appropriate place.

● Responsible for upkeep of daily inventory.

● Daily communication with owner and other vendors. Office Manager

A Child's World - May 2006 to September 2009

Responsible for upkeep of daily reports for all of the children in daycare.

● Responsible for all bank deposits and daily ledgers.

● Responsible for resolving issues in a timely manner with accounts

● Weekly staff meetings.

● Responsible for ordering and maintaining office supplies.

● Responsible for completing weekly lesson plans and carrying them out.

● Daily interaction with parents, teachers, and students.

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Trinity Debt Management

Office Manager AP

AR Department - July 2002 to May 2006

Processed all payments (receipting/programming) into the system to be paid out to the creditors.

● Processed all clients that were dropped from the program.

● I was responsible for researching all returned paper and electronic checks that were returned from the creditors.

● Handled all creditor changes and account number changes.

● Hub Operator.

● Completed daily reports that were turned into the supervisor daily.

● Placed and received calls from clients and creditors on s daily basis.

● Responsible for printing of all checks to the creditors for the clients.

● Responsible for closing the month out along with closing out the year.

● Went on several business trips regarding the Debt Management Software we were using.

● I have been very successful in moving up in this company. I was promoted early on and have rated highly on all of my evaluations. I am a very detail oriented individual and I like to see my job done properly and to the best of my ability.

Ground Crew

Comair Airlines - 1999 to 2000

Handled ramp equipment and was responsible for upkeep and the cleanliness of the airport vehicles.

● Kept daily records of nightly events and responsibilities.

● Daily meetings with other employees and supervisors.

● Daily contact with airport clientele.

● Standard knowledge of FAA guidelines.

● Responsible for training of new ground handler employees.

● Passed HAZMAT training course.

● I was consistently rated at top levels at evaluation time. I went above and beyond my duties and was an asset to my company. I handled myself and dealt with fellow employees very respectfully.

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Administrative Assistant

Quest Financial - 1995 to 1997

Prepared financial profiles for personal and business finances.

● Placed and received business calls.

● Prepared newsletters and sent out mailers.

● General use of office equipment such s copying, faxing, etc.

● Used QuickBooks to payout an all business accounts and office bills.

● Daily contact with clients in the office and over the phone.

● Responsible for ordering office supplies and upkeep of the office.

● I dealt with clients on a daily basis and performed several secretarial duties. I compiled financial profiles for personal and business finances. I was also responsible for scheduling appointments over the phone and arranged business meetings for the owner.

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OBJECTIVE:

● To obtain a position in the Accounts Payable/ Receivable Field or Administrative field where my experience would be an asset to your company.

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EDUCATION

Introduction to Business Management

Kaplan University

January 2008 to January 2011

Certificate in Bank Telling

Northern Kentucky University

1991

Dixie Heights High School

1984 to 1987

Vocational

Northern Kentucky Vocational Center

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