LOVELYN A. CAYETANO

Brgy. Zone * LB Jayme St. Talisay City, Negros Occidental

acvsxp@r.postjobfree.com

Cell number: +639*********

Objective – Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.

■ Professional Experience

Customer Care Services PanAsiatic Solutions Inc. 2015 -2016 – Pressent

Call Service Representative

Main Responsibilities

Assisted customers with their queries and problems

Forwarded important and serious matters to the seniors.

Transferred urgent calls to the required departments quickly and accurately.

Entered and updated new customer details in the customer relationship management software according to administrative guidelines.

Achieved set targets of the firm by the stipulated deadline.

■ Key Skills and Qualifications

Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.

Understands new concepts easily – Quick learner.

Ability to handle stress.

Computer literate.

Reliable.

Took customer service training course.

■ Education

LA CONSOLACION COLLEGE BACOLOD

Finishing Course for Call Center Agent NCII

December 4 - 18, 2014

SAINT ANTHONY COLLEGE

Bachelor of Elementary Education (Major in General Education)

San Jose, Antique

2010 – 2011

AURELIANA NATIONAL HIGH SCHOOL

Patnongon, Antique

2009 – 2010

TALISAY SOUTH ELEMENTARY SCHOOL

Talisay City

2004 – 2005

■ Character Reference

Ms. Mylene Olorga

Manager

Dunkin Donuts

Bacolod City

May Dela Flor

Pastor

Talisay Redeemer of the World

Talisay City

+639*********

Mark John Teruel

Team Leader

PanAsiatic Call Centers Inc.

+639*********

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