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Administrative Assistant Customer Service

Location:
Monroe Township, NJ, 08831
Posted:
July 21, 2016

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Resume:

LOUISA SWANSON

*** ******* ******

Elmwood Park, NJ 07407

(Home): 201-***-**** (Cell): 201-***-****

(E-Mail): acvsv8@r.postjobfree.com

Summary:

Business Professional Specialized in office operations to provide an efficient environment for overall

productivity.

Customer Service: Specialized in assistance in two grocery store bakeries where provided teamwork,

organization, customer satisfaction, and punctuality.

Areas of Expertise: Administration, Clerical, Copywriting, Editing, Proofreading, Writing, Organization,

Ability To Work Well With Others In A Hectic Environment.

Education

FELICIAN COLLEGE Lodi, New Jersey

B.A. English, Honors Program September 1996- May 2000

GPA: 3.8

Made Dean’s List twice

Computer Skills

• Word Processing:

• AppleWorks, Microsoft Office, and MS Word, 60 wpm

• Internet Research

• Spreadsheets- Microsoft Programs

• MS Excel 3.0

• Quickbooks

Professional Experience:

FOODTOWN Washington Township, New Jersey

BAKERY ASSISTANT November 2015- Present

Provides general help to the Bakery Department, which includes but is not limited to preparing the cookies,

muffins, doughnuts, and breads for baking, wrapping the bread in plastic wrap, and packaging the cookies,

strudel, and turnovers after they are baked, helping to price and label the items.

PATH- MARK Fair Lawn, New Jersey

BAKERY ASSISTANT January 2015- Novem,ber 2015

Attained Manager Certification Status

. Provided general help to the Bakery Department, which includes but is not limited to preparing the cookies,

muffins, doughnuts, and breads for baking, wrapping the bread in plastic wrap, and packaging the cookies,

strudel, and turnovers after they are baked, helping to price and label the items, putting the items on display,

and frosting and decorating the cupcakes.

Reason for leave: Path-Mark closed down due to bankruptcy in November

HY-TEST PACKAGING Paterson, New Jersey

ADMINISTRATIVE ASSISTANT October 2012- May 2013

. Provided general office administration enabling overall efficient operations, which included, but

were not limited to making up Bills of Lading, Invoices, made up Work and Sales Orders,

answering phones, accurate and timely messaging, mail sorting and delivery, faxing (incoming

and outgoing), general filing, taking orders by phone and computer, preparing mail orders,

preparing Production Reports, and entering Production Formulas into the computer.

. Composed documents and correspondence for management

. Got quotes from transportation companies to send out shipments and prepared shipments

. Made up packages for the mail orders to send via U.P.S.

REASON FOR LEAVE: COMPANY DOWNSIZED DUE TO A FAILED BUSINESS MERGER

LOADING DOCK, INC Lodi, New Jersey

ADMINISTRATIVE ASSISTANT July 2006- February 2009

. PROVIDED GENERAL OFFICE ADMINISTRATION ENABLING OVERALL EFFICIENT OPERATIONS, WHICH INCLUDED, BUT WERE

NOT LIMITED TO, ANSWERING PHONES, ACCURATE AND TIMELY MESSAGING, MAIL SORTING AND DELIVERY, FAXING

(INCOMING AND OUTGOING), GENERAL FILING.

. Accurately scanned checks and invoices for use by Accounts Receivable

. Composed documents and correspondence for management

. Maintained time sheets for seven staff members which were utilized by Payroll

. Calculated employee performance metrics weekly and maintained cumulative records

. Confirmed accuracy of incoming invoices for supplies by vendor, and maintained information

systemically for use by Accounts Payable.

REASON FOR LEAVE: COMPANY DOWNSIZED DUE TO POOR SALES

CENTURY 21, VILLON REALTY Hackensack, New Jersey

RECEPTIONIST/ SECRETARY September 2004- July 2006

ATTAINED NOTARY PUBLIC STATUS

. Provided general office administration enabling overall efficient operations, which included, but

were not limited to, answering phones, accurate and timely messaging, mail sorting and delivery,

faxing (incoming and outgoing), general filing.

. Composed documents and correspondence for management

REASON FOR LEAVE: COMPANY WENT OUT OF BUSINESS

REGAL CONSULTING Wayne, New Jersey

RECEPTIONIST June 2001- December 2003

. PROVIDED GENERAL OFFICE ADMINISTRATION ENABLING OVERALL EFFICIENT OPERATIONS, WHICH INCLUDED, BUT WERE

NOT LIMITED TO, ANSWERING PHONES, ACCURATE AND TIMELY MESSAGING, MAIL SORTING AND DELIVERY, FAXING

(INCOMING AND OUTGOING), GENERAL FILING.

.Composed documents and correspondence for management.

REASON FOR LEAVE: JOB RELOCATED

REGENT BOOK COMPANY Little Falls, New Jersey

COPYWRITER September 2000-January 2001

. SUMMARIZED BOOKS FOR SALES FLIERS DISTRIBUTED TO LIBRARIES.

REASON FOR LEAVE: JOB BECAME AUTOMATED

Extracurricular Activities

Children’s Story Time Volunteer- Elmwood Park Library

Drama Club Volunteer- Our Savior Lutheran Church

Assistant Sunday School Teacher- Our Savior Lutheran Church

Providing help and care to my elderly uncle



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