Preyta Prom
acvsuq@r.postjobfree.com
CUSTOMER SERVICE/STORE MANAGEMENT/TERRITORY SALES MANAGEMENT Profile More than 18 years successful experience in customer service and support with recognized strengths in sales, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid communication skills.
Excellent automotive parts knowledge "ASE Certified"
Ability to train, motivate, and supervise customer service employees.
A team player, ambitious, enthusiastic in driving sales, dedicated and loyal.
Develop plans to achieve goals, conduct audits and variance analyses, manage payroll and maintain/update accurate inventories.
Recruiting and promoting within through weekly interviews and progression planning.
Synopsis of Achievements Increased commercial sales from 5k weekly program to 8k within 5 months of taking on a new program/ after leaving a successful commercial program that use to average 3k to now averaging 9-10k weekly.
Help fully staff and schedule according to store needs, offered onsite training and opportunities for growth to keep retention high.
Proactive planning led to notable increase in morale in all departments.
Promoted customer satisfaction, drastically reducing potential problems.
Recognized for being a part of the top performers in the region earning the presidents club award in 2013.
Employment Autozone 2007- Present
Store Manager/Territory Manager
Managed auto parts retail store with a commercial program
Support commercial manager in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges, referencing to outside buys and capturing all sales.
Maintain quality control, constantly seeking new ways to improve customer service and delivery time.
Kragen Auto 1998-2005
Commercial driver/parts manager/assistant store
manger/store manager
2 years commercial driver and sales
Retail sales and inventory accounting
Helped assist store manager maintain sales, inventory, and shrink
Manage retail/commercial store driving sales, maintaining inventory, shrink, PnL, training and developing store staff members
Education Luther Burbank High 1998
Sacramento CA