Leonila T

Mobile: +91-887*******

E-mail: acvsoq@r.postjobfree.com

Objective

To work in a competitive and exciting environment and to contribute towards the overall development of the organization with enhancement for professional and personal contentment.

Strengths

Fast learner. Adapt well to the changes and pressures in workplace.

Good Communication skills.

Knowledge of office processes, procedures, and technology.

Work effectively with diverse groups of people

Strong leadership and motivational skills.

Good problem solving and decision making skills.

Flexible, adaptable, proactive and self-motivated.

Focused & goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality work.

Career History

WIPRO (India) Limited – Chennai – India

Officer

WIPRO Limited – Sep’9 2013 to Aug'14 2015

Wipro helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model.

Project – Telstra Corporation Limited. Melbourne, Australia.

Telstra Corporation Limited (known as Telstra) is an Australian telecommunications and media company, building and operating telecommunications networks and marketing voice, mobile, internet access and pay television products and services.

Job Profile – TIPT (TELSTRA) GLOBAL MEDIA & TELECOM

Telecommunications professional – extensive experience in the global telecommunications field in support of both voice and data networking. Experienced in service management, vendor management, and implementation project management. Proven ability to communicate effectively with colleagues, vendors and customers at all levels.

Planning network installations by ordering service and gathering equipment, supply materials, and tools, working with internal installation team assessing installation site.

Creating Purchase orders, and forwarding to the supplier to supply handsets, Routers, Switches.

Configuration devices, activating credentials and ensure the billing has been issued as per customer’s specification.

Co-ordination with Design Team, Technical team and Audit check for both Equipment Installations, Feasibility.

Review all telecom billing for additional cost savings.

Responding to telephone calls, email, instant messages, and assigned tickets from users.

To perform routine maintenance updates with other business units, sending reports and routine follow-up on the cases parked/pending tickets until closure

Handle tickets within the SLA and to complete the ticket with proper attachments and comments in the ticket management tool.

Evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Interacting with onshore team on requirement.

Supporting manager in order to achieve 100% error free delivery of process and maintain KPI and SLA of process.

Reporting Activities:

•SPOC for the two sub queues and Part of Backlog clearance team .

•Primarily responsible to manage the process related queries for the team.

•QA Analyst

•Train the new consultants.

•Back up for the Team Lead

Achievements

I was awarded the “Best Performer” award for the significant contribution to the team.

Handled client complaints and escalations; resolved them to the satisfaction of the client within the deadlines.

I was awarded the “Key contribution Award” award for the significant contribution in giving the new ideas (Pragati) to increase more efficiency and accuracy within the short span of time.

Skill Set

Programming language : C, C++, Dot net

Operating Systems : Windows XP/07, Linux

Microsoft Tools : MS-Office 2007

Project Undertaken:

Naval Forwarding Scheme for Wireless Sensor Networks

Attended INPLANT TRAINING at Covenent Technologies.

Attended Industrial Visit At NLC, HCL in Pondicherry.

Personal Traits:

I’m very flexible at work and can adapt myself quickly to any work environment.

I get along well with my colleagues with positive attitude and aptitude to Excel.

Very amiable in nature, I always contribute well in a team and can also guide my subordinates to give in their best.

Academics Qualification

B.E – Computer Science Engineering (2009-2013)

Personal Information

Date of Birth : 16th August 1990

Languages : English and Tamil

Permanent Address: No: E – 1/3 13th Lane, Indira nagar, Adayar, Chennai 600020

Cell : +91-887*******

Preferred Location : Chennai

Date:

(Leonila. T)

Place:

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