Michelle Lee Herrman

**** **** **** ****** ******, Texas 79761

432-***-****

acvsct@r.postjobfree.com

Objective : To secure and maintain a position where I can use my knowledge of customer service 15+ years and hopefully retire with that position.

Self starting goal oriented, quick to learn

Works well in high pressure environment

Skilled with computer systems and software

Self motivated and assertive

Honest, friendly, good communication skills

Accountemps 09/15-03/16

Collections Specialist/Accounts receivables

Print statements, answered phones, collected payments(past dues), filing, delivery monthly spreadsheets to warehouses for their collections, make payment arrangements and properly note the accounts, send out collection letters and send correspondence to their attorney when applicable

West Texas Safety Training Center 03/13-07/15

Assistant Office Manager/ IT/Receptionist

Walked customers through taking their online courses, troubleshoot when the courses would not launch( use a different browser, enable pop up blockers, clear cache, help customers download Windows 9 or higher when needed) answered phones, billing, trained office staff, Instructor’s schedules, checking in students, dealt with client issues and resolve them

Ark Animal Hospital 05/12-10/12

Office Manager

Scheduled appointments, made and noted charts, monthly mail out reminders

Hilton Midland Plaza 03/11-04/12

Front Desk Clerk

Answered phones, made reservations, concierge, valet, guest check in and check out

Taylor Petroleum 05/09-01/11

Store Manager

Interviewed, hired, fired, trained employees, schedules, inventory, reconciled daily sales, deposits, daily and monthly reports

HealthSouth 03/04-05/09

Lead Pharmacy Technician/ Unit Secretary

Pulled charts for Dr. and Pharmacist reviews, charted vitals, weight, temperature, called Insurance companies and sent over prior authorizations, Ordered, labeling of RX, Input prescriptions, refilled med carts and crashcarts

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