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Administrative Assistant Customer Service

Location:
Miami, FL
Posted:
July 20, 2016

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Resume:

**** ** **** **., *****, FL ***** 786-***-**** acvsc3@r.postjobfree.com

Stephanie A. Granic

Summary

Bilingual Administrative Assistant with 10+ years of experience, flawless preparation of presentations, preparing reports and maintaining the utmost confidentiality. Expertise and passionate about exuberating customer service.

Experience

May 2016- Current

CHSi- Comprehensive Health Services

Homestead, FL

Youth Care Worker

Provide residential care and line of sight supervision of unaccompanied minors, mostly ages 13-17.

Interact with children in an appropriate manner, including playing games or during recreational time

Maintain the Case file and Database in accordance with Office of Refugee and Resettlement guidelines (ORR)

Perform duties in a safe manner. Follow the corporate safety policy. Participate and support safety meetings, training and goals. Ensure safe operating conditions within area of responsibility. Encourage co-workers to work safely. Identify “close calls” and/or safety concerns to supervisory personnel. Maintain a clean and orderly work area.

Assist in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.

Highly proficient with computer and common office equipment, as well as with MS Office products and multi-tasking, detail-oriented, organized, and have excellent oral and written communication skills.

July 2015- Current

Vida Hospitality

Brickell, FL

Banquet Server

Ensure each guest is met with a memorable experience throughout event(s).

Project leadership by assisting and supporting other banquet staff in all departments.

Meticulously study and explain how values on menu items are prepared, describing ingredients and cooking methods.

Feb 2014-Sept 2014

Independent Purchasing Cooperative

Kendall, FL

Scheduling Coordinator

Delivered remarkable diligence to Subway franchisees by consistently solving over hundreds of grievances, questions, and concerns via email and telephone on a daily basis.

Coordinated with IT engineers and nation-wide franchisees to deploy and update software in a timely manner and successfully met weekly quotas.

Supported engineers via remote session to assist franchisees independently.

Regularly attended morning meetings to keep management educated on logistics.

March 2011-Oct 2013

Arbor Education & Training

Silver Spring, MD

Employment Services Assistant and Food Stamps Case Manager

Invariably greeted over 20 new clients and directed them to correct program while ensuring proper documentation and ID was obtained twice weekly.

Conducted detailed PowerPoint presentations twice a week to over 10 clients, while distributing and collecting applications for said presentation. Highly organized in order to preserve further client documentation that required collecting for department head.

Promoted to Food Stamps Case Manager after 1 year of employment and managed clients by educating them of requirements to ensure nutritional supplemental benefits were received.

Assisted Office Supervisor eagerly with project management, weekly and yearly reports, and distribution of confidential documentation in his absence.

Entrusted to assist with travel expense report when regular employee was absent.

Created and implemented an efficient appointment system for clients and team member’s benefit.

Singularly managed front desk by ordering office supplies, tending to facility maintenance, and all clerical duties entailed.

Feb 2009- June 2014

Catch Miami & Zengo Restaurant(s)

Miami, Wash. DC

Hostess

Steadily managed effective communication with managers and team members

Spoke with patrons and ensured satisfaction with food and service, responded to complaints, and made conversation.

Mastered the fluent use of Open Table software which improved service with a powerful database.

Vital player in the training of new employees.

Cross-trained as bartender for regular special events with over 500 guests.

Nov 2007- Feb 2008 Miami Lighthouse for the Blind Miami, FL

Administrative Assistant

Provided high-level administrative support to a team of 40+ staff

Managed correspondence, transcribed dictation, liaison for all visitors/inquiries, coordinated conference logistics for Board Members

Oversaw database management and researched media pertinent to corresponding community

Supervision of funds acquired via private donors

Knowledge of principles and processes for providing customer and personal services.

Education

Current

Miami Dade College

Miami, FL

Social Work Major in Progress



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