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Customer Service Data Entry

Location:
Troy, MI
Posted:
July 20, 2016

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Resume:

Kenyatta Owens

***** *****

Detroit, Michigan ***23

313-***-****

acvsbz@r.postjobfree.com

SUMMARY:

I am an organized, detail-oriented, and conscientious self-starter. I am able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I am a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team work.

SKILLS:

Knowledge of Microsoft Office

SAP

Inventory management

MRP/ERP experience

EMPLOYMENT HISTORY:

GM DETROIT HAMTRACMK Detroit, MI December 2015 to Present

MRP COORDINATOR

Run MRP report

Run and Analyze Daily Disbursements Report

Convert Prerequisites Into Purchase Orders

Contact buyer on PR’S issues

Monitor receiving dock

Inventory Control: Verify inbound and outbound shipments

Shipping: Assist with sorting, repacking, labeling and completing pick lists for outgoing shipments

Receiving: Assist with unloading / inspecting incoming shipments / verify part numbers and quantities

Monitor & assist with ASN transmissions; with familiarity with various ASN transmission styles

Data entry

Scheduling

Customs shipment processes / documents

Warehouse space utilization

Hollingsworth Logistics Dearborn, MI June 2004 to December 2015

Supervisor

Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods

Measure and report the effectiveness of warehousing activities and employees performance Organize and maintain inventory and storage area

Ensure shipments’ and inventory transactions’ accuracy

Communicate job expectations and coach employees

Determine staffing levels and assign workload

•Interface with customers to answer questions or solve problems

Monitor & assist with ASN transmissions; with familiarity with various ASN transmission styles

•Maintain items record, document necessary information and utilize reports to project warehouse status

Scheduling

•Identify areas of improvement and establish innovative or adjust existing work procedures and practices

•Confer and coordinate activities with other departments

Comcast Madison Height, MI February 1996 to December 2004

Technician/Supervisor

Install modular rail systems to residential staircases (indoor, outdoor).

Install and test transformer wiring and power supply.

Install carriage and seat to rail systems and complete diagnostic checks.

Troubleshoot and service any/all components of carriage/seat/rail system.

Track and maintain bar code based inventory control system for all vehicle inventory.

Complete work reports for each field visit and liaise with installation and tech support department for adequate reconciliation of payments, parts and service.

Perform annual service visits and completes preventive maintenance and testing on all systems.

Complete all initial and recurrent training modules to maintain authorized Acorn training standards.

Collect and forward all payments in accordance with Acorn’s Payment Acceptance Procedure.

Warehouse space utilization

Provide exemplary customer service to Acorn standards.

Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Maintains all company provided equipment (vehicle, technology, uniforms, storage facility) to company published standards.

REFERENCES

Jacqueline Johnson 313-***-****

Liz McCree 313-***-****

Michael Hogan 810-***-****



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