Douglas G Umana ***** Chariot Dr
Stafford, TX ***77
Cell: 832-***-****
Home: 832-***-****
acvs8u@r.postjobfree.com
Objective
Achieve full time position that will enhance and utilize my
Customer service and management my skills. Desire new challenging position with growth potential.
Experience Texas Direct Auto June2013-Octorber2015 Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. TLC Engineering September 2012- March2014 Surveyor Technical Houston TX Measuring and surveying the open ditch drained providing exact and accurate data by use a auto cadd operations Recovery System June 2007 - February 2012 Collection Manager Houston, TX Respond to 20+ customer inquiries per day regarding credit limits and payment concerns. Determine potential risk or growth, stability, ability, and willingness to repay outstanding debts. Analyze credit data and financial statements to determine degree of risk involved in extending credit. Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activities
M.G. Capital Investment
January 1998 - September 2003 Service Manager Houston, TX
Mitigate losses by reducing exposure to the company. Enroll customers in hardship, fixed pay, and debt management programs such as Take Charge America, Nova Debt, and Consumer Credit Counseling
Sharptown Ice Center January 1993 - September 1999 Manager Houston, TX Responsibites cash handing, customer services, open and close store, party scheduling, Sam bony driver, set up and arranged schedules for youth hockey league, managed ten employee and set up appointment.
University of Houston, 100 credits completed
Business Administration, Finance and Marketing Associates
Alief Elsik High School
May 1994 High School Houston, TX
Skills
Bilingual in Spanish, digital photography, vectric varve cad cam software, photo processing and chemical method knowledge of basic pre-wire home, cable and network system. Knowledge of computer (windows, internet and hardware). Specialize in surveillances security and CCTV products (CC cameras, pinhole camera and Digital Video Recorder). Knowledge of install (cars stereo, mobile cameras and monitor.