Phuoc Hung Ngo Lam

408-***-****

acvs7g@r.postjobfree.com

Objective: In search of an administrative assistant which I can utilize my skills and knowledge.

Work Experience:

Call Center Representative: 02/2016 to Present

Santa Clara Family Health Plan

Answering incoming / making outgoing calls in a call center regarding members’ medical insurance issues. Verifying eligibility documents and codes all contacts activities in database in accordance with established guidelines.

Transportation arrangement for members. Educates members and providers on scope of benefits and how to access services. Identifies and escalates cases to respond to the callers. Attends daily, weekly and monthly department meetings.

Tester Operator / Assembler: 12/2011 to 02/2016

Sanmina - SCI

Setting up, calibrating and testing equipment. Configuring, debugging and verifying systems testing before ship to customers. Build up, assembled and reassembled chassis and run cable harness by using hand and power tools.

Inspected components under microscope main boards’ cables before do system tests. Product hand on experience with RMA process. Conducting tests and inspections of products to make improvements.

Assembled varies boards into systems. Review processing production orders. Knowledge assemble parts connect cables, wiring and align according to specifications. Ability movements of fingers to assemble small objects.

Patent / Litigation Records Assistant: 10/2007 to 01/2009

Cooley Godward Kronish, LLP Palo Alto, CA

Maintained the Patent File Room, assisted and conducted clients’ document level searches. Maintain of vital Firm and client documents in escrow vault. Management relations to retain desirable clients.

Worked with complex records management data bases and using File Surf system. Maintained trade mark, Litigation, Patent files in hard and soft copies. Archived expired files and sent to Iron Mountain for storage.

Records Administrator Processor: 07/2004 to 05/2007

Symantec Corporation, Cupertino, CA

Answered multiple incoming calls. Processed corporate contracts and other legal records according to file system protocol. Archived expired contracts in accordance with retention policies. Resolved records issues such as missing contracts and incorrect records with investigation and eliminate duplicates

Managed the electronic request system. Ordering office supplies, budgeting versus actual forecasts using Excel Spread Sheet. Verified purchased orders with requisitions, processed invoices for vendors. Matched sales slips with invoices.

Medical Records Processor: 10/2001 to 06/2004

Kaiser Permanente, San Jose, CA

Recorded and processed patient statistical and verified patients’ medical insurance billing information and supported employee payroll process. Assisted department staff with scheduling, staffing, tracking and problem solving functions. Periodically assisted processed employees time cards.

Effectively planned and organized work assignments, make phone calls to follow up with patient’s visit, document patent records. Set priority work with minimum of supervision. Pay attention to details. Prepared patients’ chart for next day operations.

Recruiter: 05/1996 to 11/2001

Superior Technical Services, San Jose, CA

General office duties, answered the phones with a smile, organized and distributed daily mail. Prepared presentation for job fair and offsite meetings. Make travel arrangements for office managers. Keep accurate records of client activities.

Knowledge of administrative procedures such as word processing and managing files and records. Provide customer and personal services to meet quality customer satisfaction.

Searched, interviewed, assisted with credit and back ground checks of all prospect candidates. Prepared new hired package. Excellent verbal and written communication skills. Perform all other functions as directed by Office Manager and Regional Manager.

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