Customer Service Manager
Resume:
Colleen DiPietro
** ******* ****, ********** ***** NY 12590
acvs4r@r.postjobfree.com
A punctual individual with excellent organizational skills and the ability to multi-task is seeking a position using secretarial expertise as well as excellent telephone and customer service skills to contribute to the organizations success.
Career Highlights
Works well in a team environment and also thrives independently
Solid communication skills with both co-workers and patients/customers
Ability to type over 50 words per minute
Software
Microsoft Office Suite including Excel, Word and Outlook
QuickBooks
Medical Manager database
Work Experience
Northern Westchester Hospital, Mount Kisco, NY May 2015 – Present
Unit Coordinator/Administrative Assistant
Enable the Clinical team to focus on and deliver direct patient care by managing the
Fast paced environment with a constant business presence and being the first contact and conduit of information.
Provide support services for patients and guidance to visitors
Act as liaison between Medical support assistants and hospital staff
Ensure the safety of patients by being the gatekeeper of the unit and respecting their privacy.
Assist medical staff with all administrative needs
Maintain IT Communication between all units on the floor and timely update of information.
Coordinate patient transport including emergency transfer to another hospital.
Monitor availability of beds and report to Nursing Supervisor
Schedule follow up appointments for discharged patients and staff in real time
Provide critical documentation during Meditech downtime for entire hospital
Ensure HIPPA compliancy and Joint Commission standards
Implement safe handling and maintenance of sensitive documentation
Nominated for 2014 & 2015 Clayton Scanlon Byrne Plane Tree Award
Quality Inn and Suites, Fishkill, NY – Front Desk Manager -2007-2015
Guest relations – Reservations, Checking-in/Checking-out guests in computer system
Respond promptly and professionally to both customer and staff requests
Assist and lead staff in developing efficient systems within the front desk area
Review staff work and performance to make sure it meets company’s goals
Answer and assist with phones (6 line telephone system)
Assist with group touring sales
Assist with scheduling of staff
Handle employee inquires and requests
Train new employees on computer system and proper front desk etiquette
Maintain organization within the front desk and front work area
Maintain and invoiced large company contract accounts.
Hudson Valley Eye Surgeon, Fishkill NY-Front Desk Receptionist-2004-05
Provide medical administrative support to the Nurses, Doctors and other members of the healthcare team
Greet patients and follow-up with patients after medical visits
Assist with scheduling, canceling and confirming of patient appointments
Maintaining patient, provider and payer contact and referral information
Address any patient issues
Reviewed medical insurance and update any information in the Medical Manager database
Processed all co-payments
Answer all incoming phone calls, filing and faxing
Brookmeade Associates, Inc. Wappingers Falls NY – Office Manager – 1996-2004
Maintained bookkeeping for 5 companies under Brookmeade Associates, Inc.
Invoice and handle all bills of collections using QuickBooks system
Prepare and review weekly QuickBooks reports with owners
Create and manage all personnel files in a confidential manner
Work with employees to solve conflicts
Created contracts for construction sites
Created proposals for sales of property lots
Answer phones and handle all customer interactions
Office duties such as filing, faxing and staff schedules
Education
Penn Foster Travel and Tourism
Currently attending
Krissler Business Institute, Poughkeepsie NY
Degree Awarded - Secretarial Business Degree
John Jay High School, Hopewell NY
Degree Awarded - High School Diploma
References
Jennifer Nemeth
Dept. of Veteran Affairs
Maria Harpolis
Colleague 845-***-****
Catherine Serrano
Colleague 917-***-****
Contact this candidate