Ruby Ceballos

P O Box ****

Ontario CA *****

909-***-****

Dear sir or madam, I am a patient, caring, loyal, and hardworking individual who loves to learn new tasks. I love helping people and welcome working alone or as part of a team. I will certainly be a positive addition in your organization because I am coachable, compassionate, dependable, and I will become an even bigger asset to your organization. Thank you for your time and May God Bless You.

PROFESSIONAL EXPERIENCE:

07/13 to 02/14 JCPenny: Rancho Cucamonga CA

Customer Service Specialist: Heavy customer service in men’s department, worked as a Levi specialist, processed refunds, exchanges, and online transactions, cashier, balanced registers, arranged floor displays, stocked and arranged merchandise, measured men for suits and dress shirts, worked all departments as needed and miscellaneous retail duties as needed.

11/12 to 12/12 Ross: Rancho Cucamonga CA

Seasonal Associate: Heavy customer service, fitting room attendant, cashier, merchandise restock and arrangement, light janitorial duties, miscellaneous retail duties as needed.

04/09 to 07/11 Primerica Financial Services: Rancho Cucamonga CA

Financial Analyst: Customized financial needs analysis for individuals and families using financial products such as: home, auto, and life insurance, long term care, retirement and savings plans, prepaid legal, debt elimination programs and hired and trained new associates.

10/05 to 04/09 Verizon Wireless: Irvine CA

Customer Service Representative: Resolved customer issues, questions, and concerns by phone, handled escalation calls, troubleshooting, processed lost and stolen phones, plan and phone upgrades, basic phone usage training, phone activations and suspensions, trained new associates, assisted in training classes on policy and procedures, and audited phone calls for quality assurance.

05/98 to 10/05 Arrowhead Credit Union: San Bernardino CA

Financial Service Representative: Opened personal and business accounts, processed loans, teller transactions, heavy customer service, resolved customer account issues and concerns, balanced teller drawers, atms, cash dispensers, branch totals, vault, audited teller drawers and transactions, trained new associates, processed wire transactions and all other needed bank duties.