Armenia R. Garcia

**** ******** **. #** *******, Texas 77092, 346-***-**** acvs1v@r.postjobfree.com

Summary:

Highly accomplished customer service professional with sixteen years of experience in the veterinary field, including training new hires receptionists, conflict resolution and working well in faced paced, high volume hospitals.

Experience

May 2015 to

Present Martinez Enterprises LLC.

Customer Service Representative/ Dog Walker

- Walk pets at designated times

-Set out food and water as needed

-Distributed medications as needed

- Written and verbal communication with owners

December 2014 to Sunset Blvd. Animal Clinic – Houston, Texas

May 2015 Customer Service Representative at 24/7 Practice

-New patient data input

-Welcome and educate clients on hospital policies and procedures

-Answer multiple phone lines

-Train new hires

-Maintain front office area

-Perform general office duties as needed

-Responsible for running and presenting end-of-day reports -Manage cash and credit deposits and receipts

-Facilitate communication between rDVMs and specialist referrals

May 2011 to

April 2014 Neartown Animal Clinic – Houston, Texas

Customer Care Front Desk Associate

-Enter information for all new clients

-Greet and review policies procedures and policies with clients

-Maintain multiple phone lines

-Maintain esthetic appearance of front office area

-Perform general office duties as needed

-Oversee inventory including tracking and ordering

-Perform open and end-of-day reports

-Ensure incoming communications, labwork and reports were promptly given to the appropriate veterinary personnel

Experience

May 2012 to February 2011 Greenway Animal Clinic – Houston, Texas

Veterinary Receptionist

-Enter new client information

-Review hospital policies

-Handle cash and credit/debit transactions

-Ability to handle multiple phone lines

-Maintain cleanliness of front office area

-Perform general office duties as needed

-Run morning and end-of-day reports

June 1999 to

April 2010 Oak Forest Veterinary Clinic – Houston, Texas

Veterinary Receptionist – Houston, Texas

-Welcome new clients and enter /update client information -Make clients aware of hospitals policies and ensure necessary forms were singed

-Answer 6-call lines

-Provide training and orientation to new hires

-Maintained front office area

-Run final reports and receipts

-Facilitate communication of incoming reports, labwork etc

-Troubleshoot client concerns

Additional Skills: Proficient in veterinary software including Avimark

Able to look up records and print requisitions from Vetconnect – Idexx software portal

Bilingual – English and Spanish

Hobbies: Reading

Travel

Football -Go Texans!

Enjoy opera, theater and dance

Roller derby (watching not playing!)

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