LUIS QUIROGA

**** ****** ********, ***********, ** – Phone: 416-***-****

E-mail: acvs1o@r.postjobfree.com

OBJECTIVE: Diabetes Specialist Representative - 2775

HIGHLIGHTS OF QUALIFICATIONS

Energetic and experienced Hospital/Specialty Sales Representative with over 4 years of experience in pharmaceutical sales

Strong scientific knowledge and pharmaceutical selling skills; with +3 years of experience with Diabetes health care products

Solid science and business administration skills; strong understanding of health care environment

Outstanding analytic and strategic skills; good business judgment, result oriented

Successful track record achieving sales targets

Continuous learner, fast adapter; ability to work both independently as well as a team player

Solid communication, presentation and customer service skills; bilingualism (English / Spanish)

Ability to travel to the USA and/or other countries

Valid driver license with a good driving record

University / Bachelor degree

ACCOMPLISHMENTS

Increased + 25% sales of CRIXIVAN within the first 6 months by developing a strategic plan focused on KOL’ needs which resulted in new patients increase

Participated in the successful product launch of STOCRIN which generated an increasing interest to use our new product and resulted in a significant increase of new patients during the following 3 months.

Contributed and sponsored the first HIV treatment guidelines for Health Ministry by providing logistic and scientific support which guaranteed the presence of our products in most of the HAART combinations

Collaborated in the implementation and development of different CME programs which gathered KOLs quarterly, which resulted in high brand positioning

Promoted an patient adherence plan which allowed to increase the adherence rate in 25%

PROFESSIONAL EXPERIENCE

Energy Advisor / Retention Specialist 2015-Present

Just Energy - Mississauga, ON

Handled a high volume of inbound and outbound calls, providing a first point of contact for all customer inquiries which resulted in 15% increase of customer satisfaction

Provided product information, clarified inquiries and dealt with customer’s complaints providing the best resolution in a timely and professionally way, which resulted in a 10% improvement of denied rate

Processed inbound sales accordingly company procedures

Resolved customer’s complaints through phone, documented all inquiries and redirected complex or specialized concerns to appropriate team for follow up

Customer Service Representative 2014

Shoppers Drug Mart, Brampton – ON

Provided exceptional customer services by offering effective solutions and enhancing the shopping experience for every customer which resulted in a 25 % increase of customer satisfaction level

Resolved customer problems and complaints by providing quality service to customers and associates which result in a significant decrease of customer waiting time

Pharmaceutical Sales Representative – Hospitals 2010 - 2013

NIFA Pharmaceuticals – Ecuador

Promoted and negotiated NIFA® generics products

Contributed to become the regional into # 1 national ranking in sales growth by customizing marketing strategies each customer which resulted in exceeding annual sales quota by 15% in 2010

Specialty Care Representative – CNS & Cardio 2005 - 2010

Western Pharmaceutical – Ecuador

Promoted Cardiology and Central Nervous System products by performing a full coverage of KOL, developing monthly medical meetings and coordinating the Epilepsy Patients' Club activities, which resulted in an increase of 30% of prescriptions in the first year and placing 2 products (Kopodex®, Zetix®) as # 1 of market share.

EDUCATION

Diploma in Educational Administration and Supervision

University of Guayaquil - Ecuador

University Degree in Architecture – Major in Urban planning

University of Guayaquil - Ecuador

Certificate of Sales and Communication skills

UFCW – Canada – 2014

Certificate of Pharmacist Assistant

UFCW – Canada - 2014

TRAINING

Professional Sales Strategies – XEROX

Marketing in practice – Merck

HIV Specialist workshop – Merck

Training and coaching – Merck

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