Monice Harkless

**** *. ******** ****** ● Baltimore, MD ● 21216 ● 443-***-**** ● acvs1c@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• 19 Years combined experience in Customer Service, Clerical, Administrative and Medical fields.

• Nimbly move from project to project with efficiency and accuracy, while maintaining professionalism.

• Ability to adapt to deadlines, quotas, and unexpected challenges. • Proven ability to work independently or on a team

• Proficient in Microsoft Office

PROFESSIONAL SKILLS

MEDICAL ASSISTING

• Demonstrated proficiency in taking vital signs, medical histories, navigating EMR systems, as well as performing inoculations and various diagnostic procedures.

• Acclaimed for efficient management of administrative duties, which allowed provider to focus on the primary health concerns of their patients.

• Ensured compliance with HIPPA, CLIA and OSHA regulations.

• Strong Customer Service skills, with the ability to problem solve and trouble shoot, while expressing empathy and maintaining a courteous, professional demeanor.

• Experience in Accounts Payable/Receivable, Reception, Referral Coordinator, Preauthorization, Phlebotomy, Surgical step-down, insurance verification, coding, training and Infusion Prep.

ADMINISTRATIVE CLERICAL

• Proven ability in written and oral communication by authoring memos and emails, managing correspondence, organizing and prioritizing work flow.

• Special talent for researching and analyzing data.

• Strong ability to use standard business software and Microsoft applications.

• Expert in handling office equipment

• Able type 55 wpm and 7000 plus 10-key strokes

• Facilitated training sessions and meetings to streamline procedure and understanding of processes within multiple Center for Medicare Services reporting projects.

• Created, edited and tested training materials for new team member.

DATA ENTRY SPECIALIST

• Consistently maintained quality and accuracy standards, as set forth by management, for processing of inbound medical records for our department to evaluate viability.

• Demonstrated proficiency with Data Entry skill in multiple database processing systems to prepare records for review by Registered Nurses.

• Maintained and monitored multiple systems for accuracy and discrepancy. Analyzed that data, in Excel, for trends to report back to management for implementing changes to training and procedure.

• Produced and maintained document integrity, team deadlines and exceeded productivity in order to attain team and company goals

• Expedited requests from Analysts for production statuses.

WORK HISTORY

Medical Assistant / Surgical Scheduler

Electronic Review Specialist

Encounter Facilitation Assoc.

Medical Assistant/Reception

Client Services Coor.

Medical Assistant

Complete Healthcare Staffing

Inovalon, Inc.

Aerotek, Inc.

Woodholme Gastroenterology

Excel Group

Drs. Malinow, Oster and Malinow

Columbia, MD

Bowie, MD

Elkridge, MD

Pikesville, MD

Elkridge, MD

Pikesville, MD

June 2015- January 2016

March 2014 –January

2015

August 2012- March 2014

Feburary 2009-July 2012

April 2008-Feburary 2009

Sept. 2000-Jan.2008

EDUCATION

STRIVE Baltimore Employment Services Baltimore, MD

Certificate Received: Intense Career Development Training (120 hours) Date Degree Received

The Medix School Towson, MD

Medical Assisting

Aug 1999

State of Maryland Department of Education

GED Catonsville, MD

May 1995

VOLUNTEER EXPERIENCE

Israel Baptist Church Baltimore, MD

Assistant to Church Clerk 1989-1992

Contact this candidate