Post Job Free

Resume

Sign in

Manager Customer

Location:
San Jose, CA
Posted:
July 21, 2016

Contact this candidate

Resume:

Stephanie Kiehl

*** * ******* **.

Wichita, KS **218

316-***-****: cell

Objective

To retain a full time position in an office environment that will utilize my computer skills and will allow growth opportunities.

Education

Wichita Area Technical College

Spring 2010

18 Credits taken; Engineering Design Technology Major; studied computer programs to help with my declared major.

University of Nebraska, Kearney Campus, Kearney NE

Fall 2007 & Spring 2008 semester.

Freshman year completed; undeclared major; core courses taken, with an emphasis on art.

Wellington High School, Wellington KS

Graduated May 2007

Work Experience

Trio Machine, Inc.

December 2015-July 2016

Supply Chain Lead

This was a newly created position within the company, I worked directly under the owner. The company was on the verge of having Global Shop software installed and were in need of someone familiar with the software. I started out setting up the new operating system for Trio. This required me to create all of the customers and vendors; all part numbers for the parts we make and the materials we buy; as well as placing detailed information into their descriptions. Also required with the new software; creating the machines work order centers; creating the work order instructions (routers); attaching the drawings to the routers; tying the right materials and detail parts to the routers; setting up all employees into the database system.

The following duties evolved as the owner delegated more responsibilities to me;

When awarded new parts I was required to create the routers and assigning the work centers.

Obtaining quotes for outside processing, material and hardware items

Generating purchase orders for materials and outside processing items

Working directly with customers, entering all of the purchase orders from them into our system, and following up to make sure nothing fell behind. If items did fall behind, I was in charge of creating the correct action plan and following up with the employees and outside processors to ensure everything followed with the plan and that we successfully hit our promise dates, if we missed dates contacting the customer to let them know.

Customers send weekly status reports on their parts that are coming due. I would fill this out and get back to them.

Invoicing on all parts shipped with Non Vendor Owned Inventory (VOI) customers on day they shipped.

Vendor Owned Inventory (VOI) parts were done differently. I was in charge of running reports to ensure once the customer pulled the parts that we would invoice.

I ran Reports were ran to see which parts were coming due the following week, any parts we had on hand I would create a shipper and shipping manifest for.

Shipping for VOI parts we ran separate reports to see when our inventory was getting pulled, as our customer pulled parts it would flag to us that we needed to invoice, and ship more parts to the customer.

Instructing employees on daily tasks they had: ex: routine cycle counts/inventory management being done,

assembly, etcetera.

If parts were finished later in the evening I would drive the parts to the customer to ensure that they got them on time.

In charge of daily payroll: I do the daily balancing to ensure every employee was clocking hours correctly, as well as submitting all hours to our payroll company. In charge of entering PTO and sick days for all hourly employees.

Cox Machine, Inc.

March 2014-December 2015

Purchasing / Contract Administrator

Started in a dual position as a contract administrator and a purchasing agent.

Purchasing Agent / Buyer

•Obtaining quotes for both material and hardware items. Research prices ensuring that the company obtains the best deal possible; ensuring that vendors use only used approved suppliers.

•On the occasions that all suppliers comes back with a “no bid” on an item coordination with programming is required to see if there is a substitute size and/or material that will work. Submission of a Supplier Rejection Disposition Report (SRDR) is then needed for customer approval. If approval is not granted we repeat the process.

•Generating purchase orders for materials and outside processing items; i.e. paint, outside processing, built parts, etc. Ensuring the conditions of the purchase orders are accepted by suppliers; researching alternative suppliers should a rejection occur. Meeting the customers’ line is our only priority.

•Expediting material whether it is a customer paid expedite or company based expedite due to manufacturing delays; i.e. scrap material. Coordinating with the vendor to get the absolute best date on the material.

•Working the push pull, when our customers’ needs slide and they push their PO’s out. Ensuring that we do not sit on material for too long or that a job is sitting on a machine due to lack of material.

•Seeing what material has a high enough usage to be good for a Long Term Agreement (LTA), deciding what would be a good LTA length time for that particular item, getting it signed and material placed.

•Updating the vendor portal weekly, to obtain status reports and ensure that vendors are on time to meet delivery dates. If not, working with them or other suppliers to make sure that the material gets delivered on time as to not effect customer’s line.

•Tracking department costs, ensuring not to go over our quoted pricing. If material costs have risen since the beginning of the LTA the contract administrator need so be notified so they can negotiate the price increase with the customer.

Contract Admin duties;

•Pulling and entering Purchase Order’s (POs) from the vendor’s portals. Validating the pricing and the engineering on the PO’s. On brand new parts entering details of said parts and relevant information into Micro. Generating the work orders and subsequent follow ups with production to ensure parts are running on time.

•Logging onto the vendor portals to download the monthly delivery and quality rating, if something was discrepant getting with the customer contact and figuring out the discrepancy between our two companies. Ensuring that first lot tracking (Boeing) was always up to date on new parts, and updating before the dates went in the red.

•Invoicing daily for jobs shipped out, as well as Vendor Owned Inventory (VOI) invoicing for our min/max parts. If any payment issues arise, working with our accounting department and then the customer to ensure that any issues get resolved so that the invoice gets paid.

•Printing shippers; daily shippers that are needed as well as ones that are on customers load reports.

•Order release- a report that shows us the future forecast need of the customer, which alerts us to generate work orders.

•Push Pull reports; once we get a change in our forecast we need to push or pull our current work orders to fall in line with our customer’s needs. If the pull violates lead-time, research is needed to see if there is any way we can cut the lead-time by getting the material in sooner or if production has room to allow this in. If not; getting with the customer to try and let them know that we have done everything possible but we are unable to accommodate the change and receiving an exception for the delivery dates we will be able to hit.

•Entering contracts; once a new contract is received from a customer validation of the price, payment terms, lead-time and shipment mins is confirmed. If everything is confirmed the contract is entered into Global Shop to ensure we have a reference to the contract when working PO’s.

•Credit memos- Once rejected parts are back at the facility a follow up with quality is needed; should they indeed be a defective part a credit memo will be generated.

•Submitting price increases: if material or production costs change within a contracts perimeter a detailed spreadsheet is generated of the extra costs and presented to the customer in an attempt to renegotiate pricing to cover the increases.

Wal-Mart Neighborhood Market 316-***-****

November 2011- Feb 2014

Customer Service Manager

In charge of entire front end: Managing the cashiers, helping with the photo machine, taking customers returns, sending money grams, paying the vendors. Inventory Management was also one of my duties which requires you to do counts and audits on the merchandise within the store.

Direct Manager: Michael Ewert

Walgreens- Worked at Multiple Locations, transferring due to relocations with family and/or school.

February 2009- July 2011 Started as a photo clerk and finished as Manager of the Cosmetic Department. Details of various positions available upon request.

Product Manufacturing Corp., Wichita KS 316-***-****)

June 2008 thru January 20

Initially worked in the De-burr Department; Supervisor, Dennis Thomas; Manager, Devin Bahm

Duties were: De-burring manufactured parts.

After a few months I was promoted within the company to the Quality/Certification Control/ Inspection Departments. Duties included filing of purchase orders; assembling and organizing paperwork needed to accompany finished parts (certs etc.) The position also required working directly with customers both in person and on the multi phone system.

Direct Manager, Chrissy Stubby; Quality Manager Melanie Leach.

Laid off due to the manufacturing climate.

Tect Aerospace, Wellington KS 620-***-****)

January 2007 through May 2007

Work Study Program arranged through Wellington High School.

Work placement position via the local high school. Position required assisting personnel in the finance department and purchasing department. Duties varied from entering purchase orders into the system to assisting with account payables.

Positioned ended with the end of the school year.

Additional Qualifications

In addition to typing skills in excess of 60WPM, I have been formally trained in multiple Microsoft Office applications, and am highly qualified in such applications.

1. Microsoft Excel – Proficient in all aspects of Excel, including, charts, graphs and data entry. My creativity and artistic talents can really highlight the important information you want/need to clearly convey.

2. Microsoft Office – I am very adept at using this tool including Windows and Vista versions

3. PowerPoint –Accomplished with transitions, pictures, information, side notes to create professional results for a wide range of presentation requirements.

4. Microsoft Publisher: I have created professional brochures, business cards, newsletters, flyers, envelopes, banners, greeting cards as a wide range of document styles. I feel confident that I would be able to orchestrate any type of document you may require.

5. Microsoft Access is a program I have been introduced to within classroom courses. I have not been called upon to use it professionally. I feel confident that should the need arise that my previous training would allow me to become fully competent within a short period of time.

6. Microsoft InfoPath: is a program that aids with the generation of expense reports, daily schedule, and vacation time; out of the above mentioned, it’s quite a simplistic program but a handy one to have knowledge in.

7. Mechanical Engineering Design Technology; Machine and Tool Design, Computer Numerical Control.

8. AutoCAD; Computer Aided Drafting.

9. Micro

10. Global Shop

My experience includes;

•The creation of HTML (web pages) and would be happy to add my artistic creativity to really make your web pages POP

•Adobe Photoshop: editing pictures to make them have an artistic feel. I can manipulate any photograph to yield whatever the requirement or desire is.

•As a senior in Wellington, Kansas I was fortunate to be able to partake in a job co-op program that Wellington High School offered in its curriculum. I had hands on experience working at Tect Aerospace in the Finance and Procurement departments; many of the above mentioned skills were utilized during this co-op experience. I received an A for the course from my superiors at Tect Aerospace.

Additional references are available upon request.



Contact this candidate