Ilia Awad

** ******* ******, ******, ** *****

732-***-**** acvrvc@r.postjobfree.com

SUMMARY of QUALIFICATIONS

A Professional Computer and Network Support Specialist with over 15 years experience in the computer and networking industries who achieves excellent customer satisfaction through superior knowledge and high quality work.

Cisco Routers and Switches

Juniper Routers

Internetworking protocols TCP/IP, EIGRP, BGP and OSPF

IP, Subnetting and VLSM

Desktop and Laptop Support

Wan Technologies

Network Printers

Microsoft Windows

Microsoft Office Suite (Excel,

Word, Outlook, PowerPoint)

Microsoft Exchange

Disaster Recovery Systems

Complete Server Set-Up and Maintenance

Desktop and Laptop brake fix

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

CCNP in progress

Compatia A+ Certified Computer Technician

PROFESSIONAL EXPERIENCE

ASK Staffing / AT&T, Piscataway, NJ 2013 – 2015

Network Support – General

• Migrate/re-home circuits, T1/T3/OCX, from non-dedicated Cisco routers to dedicated Cisco and Juniper routers for optimum VPN/PNT usage and data transmission.

• Perform Test & Turn ups of customer network.

• Interface AT&T Assembler/Design Team in circuit design from AT&T POPs to local facilities in proximity to customer site.

• Engages in building and provisioning circuit tie down and channel to local CLLI.

• Selects and provision the best router suitable for customer network and network services for optimum data transmission.

• Clear discords on router, i.e. circuits and network services that are no longer in use by customer.

• Assist Disconnect Team in disconnecting network services and disabling/shutdown router interface for disconnect orders.

• Ensure orders are provisioned with correct CLLI codes; correct facility assignment; correct tie down channel to AT&T access router; correct tie down to CLEC and ILEC central office and remote terminals; correct tie down to smart jack at customer premise.

PC Professional Services, Edison, NJ 2009 - 2013

Field Service Technician

Maintained desktops, laptops, printers and other peripherals

Installed, documented and configured networking equipment such as Cisco routers, Ethernet hubs and switches

Provided superior customer service by following up on all issues until resolution

Maintained all record logs

Archi-Tech Systems Inc., Ewing, NJ 2003 - 2009

Production and Operation Support Analyst

Provided and documented technical phone support for system users and clients

Promoted from Level 1 to level 2 Support Analyst

Resolved log-in problems, reinstalled operation systems, replaced motherboards and power supplies, set up servers, installed and uninstalled software, troubleshoot system issues

Provided key support towards successful completion in all production phases

Managed the Disaster Recovery System and backed up systems kept off-site

Independently maintained database to organize and track software licenses

Received data and ran production process

Monitored production jobs

Created and documented all production procedures (SOP)

Re-Organized, monitored and assumed administrator duties for Data Center

Banctec, Bensalem, PA 2001 - 2003

Customer Engineer

Provided on-site desktop and laptop client support

Troubleshoot hardware and software issues on PC's and small networks

Provided on-site hardware / software training and repairs to commercial and residential clients such as Dell, HP and Best Buy

Responsible for the installation, documentation and maintenance of all hardware and software systems

Maintained Parts Inventory

Backed-up and restored systems

PC Professional Services, Edison, NJ (contract position) 2000 - 2003

Field Service Technician

Third Party Support for Major Warranty and Network Equipment Leasing Clients

Maintained desktops, laptops, printers and other peripherals

Installed, documented and configured networking equipment such as Cisco routers, Ethernet hubs and switches

Provided superior customer service by following up on all issues until resolution

Maintained all record logs

Cargo Logistics, Carteret, NJ 1999 - 2001

System Administrator / Help Desk Support

Supported PC users with Windows 9x, 2000, MS-Office 97/2000 and other in house software

Managed and maintained the users and the operation of the IBM AS/400 system

Managed the LAN System and equipment expansion to recently added office building

Performed all the necessary tests for Y2K readiness for the entire system

Designed and implemented the inventory and warehousing management system which tracked the expiration dates for all customer food products

Designed UPC label system for all inventoried products

Created and wrote SOP’s for production procedures

EDUCATION

Chubb Institute, North Brunswick, NJ

Data Center Support, Diploma

Civil Aviation Training Institute, Cairo, Egypt

Associate Degree in Aircraft Maintenance Engineering (Airframe and Power Plant)

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