Objective

To obtain a position which will allow me to enhance and excel even greater in my proven skills and knowledge within the Business Administration field.

Education

Midwestern State University, Wichita Falls, TX

Bachelor of Business Administration, Marketing

Graduation Date: May 14th 2016

Grade Point Average: 3.43

Dominica State College, Roseau, Commonwealth of Dominica

Associate of Arts, Business Administration

Graduation Date: July 2007

From these experiences, I got the chance to meet new people and to change my perspective on life by thinking within a broader range. I also gained valuable knowledge that I am able to fine tune for future success in my career.

Work Related Experience

Midwestern State University (Facility Services), Wichita Falls, TX May 2013-May 2016

Student Administrative Assistant

Use office equipment for efficiency

Prepare time sheets to accommodate payroll for at least 15 employees

File documents accurately for storage of data to facilitate for easy retrieval for designated departments

Distribute documents to other departments for their review and assessment

Wendy’s, Wichita Falls, TX August 2015-June 2016

Cashier/CSR

Provided proficient customer service and mathematics skills

Took orders from customers, issued receipts, replaced orders, and maintained the cleanliness of workstation.

Answered customers’ queries and provided information with regards to the food products sold at the store.

Computed and recorded transactions at POS terminal and counted the money that went in your cash drawer. (cash drawer would always be balanced at the end of shift)

Adams Healthcare Services, Roseau, Dominica April 2010-December 2012

Front Desk Receptionist for Gynecologist/Obstetrician

Welcomed and greeted at least 30 patients and visitors, in person or on the telephone daily; answered or referred inquiries

Optimized patients' satisfaction, provider time, and treatment room use by scheduling appointments in person or by telephone, keeping patient appointments on schedule; notifying provider of patient's arrival; reviewing service delivery compared to schedule, and reminding provider of service delays

Helped patients in distress by responding to emergencies, and patient’s anxieties

Ensured availability of treatment information by filing and retrieving patient records

Maintained patient accounts by obtaining, recording, and updating personal and financial information

Obtained revenue by recording and updating financial information such as recording and collecting patient charges, controlling credit extended to patients - collected, on average, 40% of outstanding balances daily – as well as filing, collecting and expediting third-party claims

Maintained operations by following policies and procedures to protect patients' rights by maintaining confidentiality of personal and financial information.

This opportunity improved my interpersonal skills, having to interact with different people with various personality traits. Also team work was very demanding in this setting.

Dominica Bureau of Standards, Roseau, Dominica October 2009-November 2009

Administrative Secretary, Part-Time

Handled cash control/deposits with accuracy daily

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

Completed forms in accordance with company procedures through document processing and account information management

Handled callers’ inquiries, and directed them to appropriate personnel, according to their needs

Composed reports to explain monthly changes in operations

Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications

This opportunity improved my analytical skills, having to report monthly operations.

Clear Harbor Call Center, Canefield, Dominica May 2007- February 2009

Customer Account Executive

Promoted to Escalation Support Specialist

Answered inquiries by clarifying desired information; researching, locating, and providing information

Resolved 100% of problems brought forward, by clarifying issues; researching and exploring answers and alternative solutions and implemented solutions for escalated problems

Fulfilled requests by clarifying desired information; completing transactions and forwarding specific requests to designated departments.

Sold additional services by recognizing opportunities to up-sell accounts with precise explanations about new features

Maintained call center database by entering information into customer accounts through the company’s database program.

Kept equipment operational by following established procedures and reported malfunctions.

Updated job knowledge by participating in educational opportunities and advanced training sessions.

Enhanced organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Gained superior customer service experience along with resilience through dealing with difficult customers, as well as, problem solving skills.

Digicel Dominica, Roseau, Dominica October 2005-May 2007

Sales & Promotions Representative, Part-Time

Served customers by selling products, cellular phones, face-to-face at promotional and sponsored events.

Focused sales efforts on meeting customer’s needs

Maintained professional and technical knowledge by establishing personal networks

Contributed to team effort by accomplishing related results as needed

My negotiation skills were improved, which allowed for sales quota to be met at every event. I also learned that maintaining a positive attitude will set the path for meeting goals.

Courts Dominica, Roseau, Dominica June 2004 –July 2005

Telemarketer, Part-Time

Identified customers through prepared listings of at least 500 customers

Called prospective and current customers by operating telephone equipment and automatic dialing systems.

Influenced customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations

Maintained operations by following policies and procedures

Contributed to team effort by accomplishing related results as needed

This experience allowed me to gain problem solving skills, become resilient to difficult situations and improved my communication skills.

Activities & Honors

Caribbean Student Organization (CSO) Spring 2013- 2016

Who’s Who among Universities Spring 2014- Present

Texas Good Neighbor Scholarship Recipient Fall 2014- 2015

Mortar Board National Honor Society Fall 2014- Present

America Marketing Association (Alpha Mu Alpha) 2016- Present

President’s Honor Roll Spring 2016

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