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Administrative Assistant Customer Service

Location:
Marietta, GA
Salary:
29,000.00
Posted:
July 19, 2016

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Resume:

KARIN FORTE

Marietta GA *****

● Phone: 734-***-**** ● E-mail: acvrsy@r.postjobfree.com ● E-5 Sgt. Specialist in U.S. Army (Veteran)

CAREER OBJECTIVE

To make a good career as a legal administrative assistant that will provide professional growth opportunities while utilizing the administrative skills adopted from my previous work experience.

PROFESSIONAL SUMMARY-

Detail oriented with exceptional organizational, time management and interpersonal skills.

Driven professional with more than 20 years of experience as an Administrative Assistant.

Have over 15 years of experience in legal, mortgage and finance.

Highly skilled in tracking details, reaching deadlines ahead of schedule.

Work independently and follow through to ensure the job gets done.

Possesses exceptional organizational skills honed in 14 years serving in the U.S. Army.

COMPUTER SKILLS

Internet Proficient, Advanced 10 key calculators, MS Office, Outlook, QuickBooks, Caseaware, CLS,

Ram Quest and LPS. Land safe title search.

Accounting Software: Peachtree, Dynamics and Oracle Mortgage Software: Caylx.

U.S. Army, E-5 Sergeant, served 14 years as a Supply Specialist with two Honorable discharges.

EMPLOYMENT-

Green & Cooper, LLC 06/2015 – 06/2016

615 Colonial Park Drive

Paralegal

Prepared wage and bank garnishment on CLS system, that would be filed in court.

Made sure attorney signed off on garnishments before filing in courts

Requested checks on current lawsuits & garnishments to be filed with courts.

Received affidavits and answers back from courts and updated clients file.

Pulled lien judgments from GSCCCA website.

Provided weekly reports on outstanding garnishment and case manage files.

O’Kelley & Sorohan Law Firm 12/2014 – 06/2015

2170 Satellite Boulevard, Duluth, GA 30097

Legal Assistant

Order title on loans that will be closing within two weeks.

Mark ups and corrections on Titles.

Open new files in Ram Quest.

Review title and uploaded them into each clients file.

Morris/Hardwick/Schneider 04/2012 – 12/2014

1303 Hightower Trail, Sandy Springs GA 30075

SCRA Team Lead / Legal Asst. / Referral Processor

Accurately completed state-specific audit checklists with detailed findings.

Corresponded with clients and attorney to obtain the proper documents to close the file.

Ensured all SCRA are completed on files for that day.

Managed daily reports on 10-days before sale, 7-days before sale, day before, day of sale, day after sale.

Notified attorneys and clients when there was an active military hit before the sale & place file on hold.

Processed new referrals and requested necessary missing documents to complete the file.

Took on any additional projects with a positive attitude.

Rubin Lublin Suarez Serrano, LLC 04/2011 – 04/2012

3740 Davinci Court, Norcross GA 30092

Legal Administrative Assistant / Front End Processor

Able to handling multiple phone lines promptly.

Completed reports for missing Assignments and Appointment of Substitute Trustee.

Managed recorded mortgages received from county clerk office.

Opened new referrals and processed them into all necessary systems.

Performed Pre-Sale Military checks throughout the region of GA, MS, & TN.

Scanned and uploaded data into Caseaware and LPS for small clients and customer’s files.

Adecco /Ricoh 08/2010 – 02/2011

2628 Pleasant Hill Rd, Duluth GA 30096

Regional Lease Coordinator

Accepted specially assigned side projects with an open, cooperative, positive and team-oriented attitude.

Complied weekly reports and handled customer inquires.

Generated credit memos and price adjustments through Oracle.

Investigated discrepancies on contracts.

Provided timely customer service support on billing, order status, and cancellations.

Resolved pricing issues, equipment failures, and return authorizations.

Con-Way Multimodal 10/2008 – 12/2009

2211 Old Earhart Rd Suite 100 Ann Arbor MI 48105

Accounts Receivable Specialist

Extended credit line for existing customers up to $100.000.00 based on credit balance.

Made adjustments to accounts as needed.

Contacted 50 to 60 customers daily regarding outstanding balances.

Generated D&B report for credit approval on new customers.

Handled high volume of inbound calls within a dynamic call center environment.

Managed over 500 accounts.

Remedied customer issues efficiently and professionally.

New Organics, Formerly American Health & Nutrition Inc. 08/2006 – 10/2008

3990 Varsity Dr. Ann Arbor MI 48108

Accounting Specialist II

Balanced general ledger daily and expense report, and checked for accuracy.

Review all invoices for approval prior to payment.

Audit and process credit card bills.

Created weekly reports on past due accounts, distribute to supervisor and 9 other sales representatives.

Developed and updated Operations Manual.

Research and solved payments discrepancies.

Executed large-scale mailings, correspondence, and manuals.

Generate month end reports to send out compiled statements.

Handled accounts receivables, prepared and made daily bank deposits between $1,000. - $3,000.

Managed the CEO’s calendar, planed and scheduled meetings, teleconferences and travel.

Maintained over 300 accounts making 20 to 30 collection calls daily.

Organize the planning of trade shows, conventions and seminars, handle booking of location.

Processed credit applications for new customers; pulled credit report and sent out references.

Prepare credit memos on customer with damaged products.

Interfirst Wholesale Mortgage Company 04/2003 – 08/2006

6800 Interfirst Dr. Ann Arbor MI 48104

Senior Closing Representative

Duties: Responsible for solving problems that occur within an hour from the closing table.

Handled a high influx of inbound calls within a dynamic call center environment.

Utilized multiple call center support to efficiently assist customers.

Received calls from correspondents and settlement agents for questions, document and funding changes.

Project manager for special project where we had to distribute 88,000 sold loans to different US locations.

TCF Bank 09/1990 – 02/2003

401 E. Liberty, Ann Arbor MI 48108

Loan Processor III

Duties: Input and update files on Microsoft Word, prepare loans for loan officer to approve.

Entered applications in the system for monthly report.

U.S. Army, E-5 Sergeant, served 14 years as a Supply Specialist with two Honorable discharges.



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