Holley Teresa Dubose

**** ******** **. #*** *****, MN 55123 Home 651-***-**** acvrrp@r.postjobfree.com

Professional Summary

Customer Service Professional- Ability to troubleshoot customer concerns and focus on customer satisfaction

“Go getter” with excellent time management skills and ability to multi-task

Exceptional leadership skills- Take charge of new challenges and lead others to success

Ambitious Customer Service Manager- Experience with managing complex projects and driving productivity improvement

Experience in invoicing and knowledgeable of the Credit/Debit system

Excellent Computer skills with experience in operation of all office equipment

Accomplishments

Patchwork Quilt: Worked diligently to get the non-profit after school program licensed with the state of Minnesota. Obtained a Certified Professional Food Management License/Certificate that was required per the state of Minnesota Department of Education for reimbursement of food that was used for Patchwork Quilt’s free meals program. Assisted with helping Patchwork Quilt become a certified vendor for healthy meals.

Patterson Dental: Promoted to the position of Lead Vendor Relations and Image Specialist, where I was able to assist with introducing over 30,000 new products to the Patterson Dental’s website.

3M Transportation: I was hired as a temporary employee and started a new department (LTL Department) - because of this, the short term contract ended up lasting for over three years.

CEVA: At CEVA, being their only Accounts Receivable employee, I maintained accurate records of past due customer account activity, adhered to confidentiality requirements at all times, solved unresolved customer issues, assumed ownership over team productivity, and met or exceeded quality service goals. I serviced Medtronic, which was their biggest client of over 250 customers. I followed through on all critical interdepartmental escalations to increase customer retention rates.

Patterson Dental: While working in the Marketing Department at Patterson Dental, I was given the opportunity of being the Lead Vendor Relations and Image Specialist, obtaining over 30,800 products on the Patterson Dental website.

Work History

Executive Assistant 8/2013 to 5/2016

Patchwork Quilt (Non Profit) After School Program

Create outreach strategies for recruiting volunteers as well as training and preparing volunteers and maintaining volunteer calendar.

Plan and develop events in addition to maintaining a donor database and foundation/grant files.

Work with grant writers and coordinate grantor site visits.

Works closely with ED to keep an informative and communicative relationship with the Board of Trustees by maintaining board files and records and preparing for board meetings and other activities as requested.

Provide administrative support for the Out of School Program as well as office management.

Image Specialist 2/2012 to 8/2013

Patterson Dental Companies, (Corporate) - Mendota Heights, MN.

Helped to map keywords to over 100,000 products on the Patterson Dental website.

Project lead- Key responsibilities include reaching to vendors to obtain images for the Patterson Dental website, assuming ownership over team productivity, and managing the workflow to meet or exceed quality service goals

Purchaser / Buyer 9/2011 to 12/2011

Mesaba Airlines – Eagan, MN

Enabled continued fleet arrangements by assisting in the purchasing process for 80+ aircrafts, including issuing orders, tracking orders, and resolving receiving problems

Supported inventory reconciliation by maintaining a reorder report

Ensured fiscal health by negotiating advantageous supplier agreement terms and conditions

Office Administrator 1/2010 to 6/2011

National Petroleum Corporation – Bloomington, MN

Pricing out non-branded gas stations with lower prices

Assisted in drafting contracts, offer letters, and invoicing, other common office duties.

Authorized Agent 1/2009 to 4/2009

I.T.T. Holdings, Corp – Bloomington, MN

Searched out specific clients based on commodity needs (Yellow Grease, Waste Vegetable Oil)

Initial communication with Manufacturing Plants regarding processing requirements

Managed relationship with (SGS)of all the commodities shipped internationally

Arrange international transportation of commodity

Managed shipping (track and trace)

Maintained files regarding commodity contracts, proof of product, and proof of shipping

Sales and Support Representative 1/2006 to 12/2008

Eagle Global Logistics / Ceva – Eagan, MN

All areas in transportation

Customer Service and Accounting

Accounts Receivable- Domestic and International customers

Customer Service Representative 1/2003 to 1/2006

3M Transportation – St. Paul, MN

Created and Organized the LTL (Less than Truckload) shipping department

Set up all forms of Truckload Shipments (Full, LTL, Expedited, Haz-Mat)

Fostered an environment which encouraged continual process improvements

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