Donald Owens

***** ***** **** #***

Dallas, Texas

214-***-****

acvrr9@r.postjobfree.com

Objective: Seeking a position with a company that will utilize my I Car certifications and automotive experiences to enable their business to grow.

Summary: I have a wealth of automotive knowledge. I am experienced in writing estimates utilizing the CCC1 program as well as Mitchell. I am a friendly, out-going people person, who takes pleasure in helping customers get their vehicles back on the road.

Experience: Sterling AutoBody Centers Lewisville, Texas 75057

Automobile-Repair-Service Estimator 11/01/2010 to present

Inspected automobiles and trucks to determine cost of repairs

Executed daily operations of all AllStates policy holders

Questioned drivers to determine nature of their concerns

Wrote, designed and produced estimates for submitting to Allstate

was instrumental in ensuring customer satisfaction

Test-drove vehicles

Trained and managed prepper, painters and achieved significant improvements in their productivity

inspected all parts that might contribute to the vehicle's malfunction

Estimated cost of repair and prepared itemized work order, listing costs of parts and labor

Supervised and managed production

Successfully managed a 12 person team of tech's and detailers

Maintained a CSI score of 9.5 and above

Firestone/ Bridgestone Dallas, TX

Service manager 10/30/07 to 11/01/2010

Goodyear Tire and Rubber Richardson, Texas 75081

Service Manager 07/15/2000 to 6/30/007

Education: Ferris State University Big Rapids, MI

BS - Marketing & Management 1992

Cooley High School Detroit, MI

Diploma 1984

References: Available upon request

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