LaQusha Willard

Murfreesboro, TN *****

acvrox@r.postjobfree.com - 615-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Medical Records Clerk

Cinga - Nashville, TN

Responsibilities

Fast paced environment requires processing of all incoming HEDIS medical records. Daily processing of incoming HEDIS faxes including saving medical files by an assigned naming convention into a dedicated drive.

Requires calls to providers and/or internal staff if fax was not successful. Scan documents which are sent in via mail or fed-ex. Works in medical record software system (QSHR) to mark records as received. Medical Records Field Technician

Enterprise Consulting Services Inc. - Murfreesboro, TN - 2015 to 2016 Responsibilities

Retrieve medical records for various insurance companies Retrieve medical records on various EMR systems from a wide variety medical facilities Medical Audits

Retrieve on flash drive

Travel to and from medical offices arriving on time, prepared to work and in professional appearance Scan medical charts at various medical facilities

Upload scanned medical charts to corporate data

Extensive knowledge of medical records and terminology Proficient computer skills and capable of utilizing various EMR systems Work independently

Dress and act in a professional manner

Strong communication & organizational skills

Comply with all aspects of ECSs code of conduct including but not limited to Compliance with the Law and Regulations, Security Policies and Practices, Honesty and Fairness, Diversity and Respect, Conflict of Interest, Confidentiality, Health Care Fraud, Waste and Abuse. Program Coordinator

Reading for Education - Murfreesboro, TN - 2015 to 2015 Responsibilities

Schedule fundraising programs for schools

Data entry

Copy,fax, and scanned documents

Email reminders

Work phone lines

10 Key

Schedule appointments with principals

Team player

Verify information for customers

Review information for customers

Updating customer records

Handle calls

Research customer data

Inventory Control Quality Control

Amazon.com - Murfreesboro, TN - 2012 to 2015

Development of data collection processes and data management systems.Maintenance of data integrity (0% error rate)

Designing of queries, compiling of data,and generation of reports in MS Access and Excel Charting and graphing of data for reporting purposes In depth research of defect trends

Copy,fax, and scanned documents

Data collection and entry

Data mining and problem solving

Team Leader

Borders Group Inc - La Vergne, TN - 2000 to 2011

Duties, Accomplishments and Related Skills:

Maintained documentation of customer requirements and provided training to personnel Supervised and conducted performance reviews of all material handling personnel in assembly Interpreted overall organizational directives and applied them to team and individual objectives. Managed and provided input to management regarding individual team member performance Data Entry

Copy, fax, and scanned documents

Organized and facilitated team meetings

Conducted presentations and formal training programs Monitored and ensured achievement of goals, objectives, and timelines Ensured that the appropriate records, inventory control and security is maintained Customer Service Representative

Sonic Drive-In - Murfreesboro, TN - 1998 to 2000

Duties, Accomplishments and Related Skills:

Provided problem resolution(conflict resolution)

Provided cashier service

Calculated orders

Provided Data Entry

Provided Customer Service skills

Provided team work

Operated point of sale

Program Scheduler

Reading for Education - Murfreesboro, TN - 2015

Responsibilities

Schedule fundraising programs for schools

Data entry

Copy, fax, and scanned documents

Email reminders

Work phone lines

Schedule appointments with principals

Team player

Verify information for customers

Review information for customers

Updating customer records

Handle calls

Research customer data

Trainer/Recruiter

Ameriplan - Plano, TX - 2013

Performed resource and recruitment functions to fill healthcare job openings Data entry

Copy, fax, and scanned documents

Candidate sourcing, screening, interviewing, and reference checking, and extending of job offers Source and identified qualified healthcare professionals through a high volume of outbound phone calls and meetings

Conducted phone screens and in person interviews to ensure qualifications meet requirements Health Information Management Clerk Intern

StoneCrest Medical Center - Smyrna, TN - 2006

Duties, Accomplishments and Related Skills:

Coded records by following prescribed coding standards such as ICD-9 and CPT Data Entry

Reviewed physician notes and obtained necessary clarifications where necessary Ensured signatures on all medical records

Assigned appropriate medical codes to all diagnosis and services Prepared appropriate claim documents

Followed up with insurance companies

Created new patient charts

Copy, fax, and scanned documents

Directed patient flow

Answered requests for patient information

Received incoming calls

Filed patient charts

EDUCATION

Associate in Science

Draughons Junior College - Murfreesboro, TN

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