Barbara Canning Martin

**** ******** **. # ***

Jacksonville, FL 32246

acvrlx@r.postjobfree.com

904-***-**** cell

Summary:

I have 11+ years in Insurance Claim Adjusting (620 license), 5+ years in Transportation/ Logistics. I have experience in Dispatch/ Operations, Customer Service, Tariff Administration and Carrier Relations. I have worked on setting up new internal computer programs and testing. I am a team player that looks out for the best interests of the company, and a leader and organizer that brings new and creative solutions to a given assignment. I am enthusiastic, a quick-learner of new programs and software, analytical, detailed oriented, a good negotiator, compassionate, empathetic, excellent in customer service, and work well with all levels of staff, management and customers. I would meet and exceed your expectations.

Work History:

Fortegra Financial/ Life of the South, Inc. – Claims Division

Jacksonville, FL 1/07 – 7/16

Claims Examiner III: property claims examiner for insurance company (Unemployment, Mortgage, Property, Automobile, GAP) investigating policy issues, determining coverage, setting reserves, handling appraisals, negotiations and settlements, issuing checks – this requires excellent customer service skills, attention to detail, problem solving, and multi-tasking. (AS400, Word, Excel, Outlook, Internet Explorer, Lotus Pro, Lotus Notes, various software programs). Adjuster – 620 license

Merrill Lynch, Inc. 11/06 – 1/07

Jacksonville, FL

Plan Participant Representative: providing Customer Service to clients in an inbound call-center regarding their retirement accounts, processing various financial transactions including stock, money market, and mutual fund trades, loans, withdrawals, and stock option exercises.

Nationwide –Specialty Claims 6/05 – 10/06

Jacksonville, FL

Sr. Claims Associate: investigating and determining coverage, Automobile Property Damage liability (Non-Standard Insurance), setting reserves, handling repairs and rentals, negotiations and settlements; issuing checks; this requires excellent organizational and customer service skills, attention to detail, problem solving, prioritizing, and multi-tasking. (AS400, Word, Excel, Outlook, Internet Explorer, various software programs). Adjuster – 620 license

Allstate Insurance Company 8/04 – 5/05

Jacksonville, FL

Claim Service Adjuster: investigating and determining coverage, Automobile Property Damage and Bodily Injury liability, set reserves, handling repairs and rentals, negotiations and settlements for claims in the Automotive Casualty Unit; issuing checks; this requires excellent organizational and customer service skills, attention to detail, problem solving, prioritizing, and multi-tasking. (AS400, Word, Excel, Outlook, Internet Explorer, various software programs). Adjuster – 620 license

SkyeTec 11/03 - 07/04

Jacksonville, FL

Corporate Schedule Coordinator: Scheduling and dispatching investigators throughout the eastern U.S. for Mold and Environmental investigations for new-home construction and working as a liaison between the Insurance companies / adjusters, homeowners, and our environmental teams.

CSX Intermodal 6/02 – 11/03

Jacksonville, FL

Corporate Dispatcher / Crosstowns: I dispatched and coordinated the Freight (especially Premium Freight: UPS, USPS, Fed Ex, etc.) from the CSX Ramp to various other Train Ramps (BNSF, UP, CN, etc.) that service the Chicago Hub (which is CSX’s largest Hub). On-time delivery coupled with cost-effectiveness and safety were the primary concerns. This required excellent Dispatching skills and Coordination skills with Drivers, Agents, and all levels of administration and staff both company-wide and outside the company. Decision-making and problem solving needed to be precise and immediate - requiring great attention to detail, high volume work schedule, expertise in many software programs. (Mainframe, TMS, ASA400, Word, Excel, Access, ITOPS…)

TNT Logistics NA (now: CEVA Logistics) 7/01 – 6/02

Jacksonville, FL

Corporate Transportation Technician /Dispatcher – CSX Maintenance of Way Account : I worked as a Dispatcher / Technician in Purchased Transportation - Dispatching, load planning, and purchasing of Transportation with a Specialty in Heavy Haul Transportation. This required knowledge of Heavy Haul restrictions, freight parameters, systems and software expertise; permits and regulations; negotiating/ cost savings, time management skills, and problem-solving skills with management, carriers, and customers. Besides

Heavy Haul and Super Loads, I also dispatched LTL, TL, FLTB, and Specialized Shipments, etc. I negotiated rates with Agents / Carriers for the best possible cost effectiveness, savings, and service. (TMS, AS400, Word, Access, Excel)

Daily Express, Inc. 1/01 – 7/01

Jacksonville, FL

Dispatcher / Coordinator - Jacksonville

Dispatching and Coordination / Supervision of Drivers in a Heavy-Haul Transportation Company, Load Planning, and Rate-Quoting from a Regional Office with approximately 30 drivers. This required

knowledge of Freight Management, software expertise, systems knowledge, excellent time management and customer support skills. (TMS, Qualcomm, Word, Excel)

GATX Logistics (now: APL) 11/98 – 1/01

Jacksonville, FL

Corporate Systems Support Coordinator / IS – Help Desk provided problem resolution and assistance to all system users and /or customers on software / hardware issues and applications, AS/400: TMS, WMS, and YMS for 5 countries and 50 sites; previously Tariff Administrator/ Freight Management – creating and maintaining Customer / Carrier Tariffs, spreadsheets, reports, etc. in TMS AS/400 and Microsoft Office for Corporate Freight Management Department and New Business Development and Carrier Relations.

Education:

Jacksonville University B.F.A, cum laude

Jacksonville, FL 32211 Major: Art / Design

Terry Parker High School

Jacksonville, FL 32211

Courses completed and Designations:

ACA – Accredited All-Lines Claims Adjuster (620)

Dean Vaughn Medical Terminology Course

TMS – Transportation Management Systems

WMS – Warehouse Management Systems

YMS – Yard Management Systems

Ship CSX – Intermodal Course

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