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Customer Service Manager

Location:
Denham Springs, LA
Posted:
July 19, 2016

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Resume:

Summary

I have spent the last ten years, mostly seasonal employment, doing administrative support in a tax office as well as preparing individual and small business tax returns.

Experience

Date of Employment: May 2016- Present

Legal Shield Independent Sales Associate

Denham Springs, LA

As an office employee, I completed responsibilities, which included, organizing a schedule for multiple person team, responsible for scheduling appointments for individual team members and general as needed office duties.

Experience

Date of Employment: August 2015- June 2016

Empire Property Group Denham Springs, LA

Work as a buyer’s specialist within in nationally known real estate business. I work well with buyers and seek to find them the best home. I work closely with lenders/mortgage companies to ensure that buyers get the lowest rates and the most grants and assistance for which they qualify.

Experience

Date of Employment : January 2, 2000- Current

Jackson Hewitt Tax Service

Baton Rouge, LA

Receptionist/ Tax Preparer/ Lead Preparer/ Office Manager

As a tax preparer or lead preparer I am responsible for preparing a client's personal and small business tax returns, maintaining confidentiality, solving customer service issues, and answering questions in a professional and knowledgeable manner either in person or over the phone, as well as selling insurance coverage for customers in the event they are ever audited.

As an office manager I also have the responsibility of creating a schedule for typically five or more people and maintaining the integrity of the office and company brand as well as other duties assigned by upper management.

Experience

Date of Employment : 8/2001- 5/2002

Livingston Parish Fire Protection District Four

Walker, LA

Dispatcher

Dispatch emergency response vehicles to 911 calls. Maintain reports and records of emergency equipment and emergency fire plans within a program called Firehouse.

Experience

Date of Employment : 5/1999- 8/1999

Ford, Bacon, & Davis

Baton Rouge, LA

Receptionist

Summer employment at an engineering firm where I was responsible for answering multi- lined phones, coordinating mail for delivery to multiple projects and office locations, coordinating conference room schedules for meetings, maintaining fleet vehicles sign out and sign in records, and copying blueprints and plans for engineering projects.

Experience

Date of Employment : 10/1995- 3/1999

Skate Heaven Entertainment Complex

Denham Springs, LA

Skate Guard/ Assistant Concession Manager

Worked the concession stand at a skating rink as well as monitored the skating rink for obstacles.

Professional Education

Dates of Attendance : 5/1/2012 To 11/28/2016

Ashford University San Diego, CA

Bachelor of Sciences in Applied Behavioral Science with a minor in Criminal Justice

Studying to become a guidance counselor in my local school system. Currently enrolled with a full course load and scheduled to graduate in October of 2016.

Alpha Sigma Lambda Honor Society with a 3.99 Grade Point Average.

Participate in the University’s Peer Mentoring program where I mentor students new to the asynchronous learning environment.

Academic Education

Dates of Attendance : 8/1/1995 To 6/1/2001

Louisiana High School

General Equivalency Diploma

Member of Library and Students against Drunk Driving clubs and a member of marching and concert bands.



Contact this candidate